01Capture & Qualify Traveller Enquiries
Capture requests from email, telephone, referrals, and other enquiry channels. Record destinations, travel dates, traveller counts, budgets, and accommodation preferences. AI helps identify missing requirements and possible duplicates before consultants approve a traveller brief for itinerary planning.
Modules covered: Inquiries
Output: Approved traveller brief
02Plan Itineraries & Approve Estimates
Build practical day-wise itineraries with flights, accommodation, transfers, and excursions. Compare supplier rates, review scheduling constraints, calculate package costs, and approve quotations before customer confirmation. Provisional service arrangements remain clearly separate from confirmed bookings.
Modules covered: Itineraries and Estimates
Output: Versioned itinerary and approved package quotation
03Verify Bookings & Travel Documents
Track airline reservations, hotel confirmations, supplier commitments, and ticketing deadlines. Review passenger details, e-ticket evidence, visa documentation, vouchers, and departure requirements. Reservation records are checked against supporting evidence, with incomplete or inconsistent information flagged for review.
Modules covered: Bookings and Documents
Output: Booking commitments and reviewed travel-document records
Important: A PNR is not proof of an issued airline ticket. An internally reviewed visa document is not official immigration approval.
04Extract Evidence & Reconcile Settlement
Extract relevant information from supplier confirmations, service vouchers, and booking documents. Compare agreed charges with supplier invoices, service records, credits, and refunds. Identify discrepancies and prepare reconciled financial records for authorized review and closeout.
Modules covered: Evidence Extraction and Settlement
Output: Reviewed evidence records and reconciled financial closeout