Sec 01 · OverviewManaged AI Agent Operations · Education
Your education AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your student and family support, classroom and campus, enrolment and accreditation, and funding and reporting. We watch every run, from advising and tutoring to admissions and records, so a wrong answer to a student or a mishandled record is caught before it becomes an accuracy or privacy issue.
- Failure modes catalogued
- 135
- Agent playbooks
- 15
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 15 education agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Answer student questions from the institution's own published sources, route anything touching aid, immigration or wellbeing to the named professional, and keep each conversation on the record.
Open Student-support & advising agents7 failure modes
Read applications against published criteria with name, school and postcode withheld — because each can stand in for race — and hold every file for the admissions officer, who decides.
Open Admissions assistants7 failure modes
Explain coursework at the help level the teacher of record sets, ground each explanation in the adopted materials, and treat a student's accommodations as a limit the agent cannot move.
Open Tutoring copilots7 failure modes
Classify each records request, start the response clock and assemble what the registrar needs to act — while amendments, certifications and holds stay with the people who hold that authority.
Open Enrollment & records agents7 failure modes
Send routine school messages to the contacts a rights check has cleared, hold anything legally operative for a person, and treat a custody or safety restriction as a limit the agent cannot cross.
Open Parent-communication agents7 failure modes
Assemble the evidence behind an exam sitting, check it against the accommodations on file, and hold each flag for the integrity officer, who decides whether anything is a charge.
Open Proctoring & integrity agents7 failure modes
Draft lesson materials, comments and administrative text from the inputs on file, hold each draft for the educator who approves it, and leave every decision of record to a person.
Open Teacher & staff copilots7 failure modes
Keep the E-Rate funding-request file whole — the posted request, the bidding clock, every bid logged against the criteria as published, the discount traced to a dated extract — while a named person certifies.
Open E-Rate bidding & certification agents7 failure modes
Build the R2T4 file a financial aid administrator determines from — the withdrawal-date evidence, the return position per fund, the clocks — and be the desk our student-support agent hands anything touching aid to.
Open Title IV withdrawal & return agents7 failure modes
Hold the Clery reporting record whole — the authority register and who must never be asked, each report with geography applied, the log clock — while a named survey administrator submits.
Open Clery & annual security report agents7 failure modes
Own the household application, the direct-certification match and the counts behind the claim, while the student record, the operative notice and the wellbeing referral stay on their own pages and a named official signs.
Open Child-nutrition claim & verification agents7 failure modes
Hold each student's reporting record — the events, the evidence and the clocks — for the designated school official who decides. The school's exposure is administrative; the student's is their presence in the country.
Open SEVIS reporting-evidence agents7 failure modes
Keep the determination register a chief executive certifies from — which programmes lead to licensure in which states, the evidence under each row, the disclosure clocks — and never determine, disclose or certify.
Open State authorisation & licensure agents7 failure modes
Catch a planned change while it is still planned, screen it against the accreditor's own categories, build the evidence pack and run the dates — and never classify, notify or certify.
Open Accreditation substantive-change agents7 failure modes
Run each IEP clock in the unit your state actually uses, check who was on the team and which required fields are empty — and never draft, never propose accommodations, never summarise a file.
Open Special-education timeline agents7 failure modes
Regulatory map
The rules your education agents answer to
Every failure mode in the Education playbook is mapped to the rule it could breach. These are the 16 regulatory areas we watch, each with its citation.
- 01Student records, consent & vendor custodyFERPA, 34 CFR part 99 · COPPA, 16 CFR 312.4 · N.Y. Educ. Law 2-d9 failure modes
- 02Civil-rights exposure of modelsSFFA v. Harvard (2023) · Section 504, 34 CFR 104.42(b)(2) · Title IX, 34 CFR 106.21(c)7 failure modes
- 03Disability rightsSection 504, 34 CFR 104.42 · 104.44 · 104.367 failure modes
- 04Safeguarding & threat assessmentFERPA, 34 CFR 99.36 · 99.32(a)(5) · Counterman v. Colorado, 600 U.S. 662 failure modes
- 05Misrepresentation & Title IV records34 CFR 668.71(c) · 668.72(d) · 668.14(b)(33)9 failure modes
- 06IDEA notice, decisions & language accessIDEA, 34 CFR 300.503 · 300.501(c) · ED/DOJ Dear Colleague Letter (2015)9 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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