Sec 01 · OverviewManaged AI Agent Operations · Travel & Hospitality
Your travel and hospitality AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your guest experience, sales and revenue, disruption handling, and regulatory reporting. We watch every run, from bookings and itineraries to rebooking and check-in, so a wrong fare, a missed entry requirement, or a bad rebooking is caught before it reaches a guest.
- Failure modes catalogued
- 154
- Agent playbooks
- 17
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 17 travel and hospitality agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Quote the total a guest must pay in every turn that mentions money, describe accessible rooms in detail a guest can assess alone, and hold the booking for the reservations desk that confirms it.
Open Booking & reservation agents7 failure modes
Plan the trip from published content, bind entry, visa, documentation and health requirements to the authority that issues them, and mark them for the traveller to confirm before they travel.
Open Itinerary-planning assistants7 failure modes
Answer routine guest requests from the record they can be answered from, recognise the questions a copilot may not resolve, and put those in front of a named colleague on shift.
Open Guest-services copilots7 failure modes
Read what the passenger is actually owed against the regime that governs the sector, separate that from what the carrier may do at its discretion, and hold the offer for the duty agent.
Open Disruption & rebooking agents7 failure modes
Answer member questions by quoting the balance and the rules held in the system of record, hold every award for the programme team, and refuse anything the terms do not already say.
Open Loyalty-program support agents7 failure modes
Take guest calls with all-party consent captured before audio reaches a model, disclose the automation on the first turn, and keep a person one utterance away in each language answered.
Open Voice & contact-center agents (multilingual)7 failure modes
Prepare the arrival from the record, keep the specific accessible room blocked out of general stock, and hold the key, the identity check and any walk for the front office.
Open Front-desk & digital check-in agents7 failure modes
Draft ancillary offers from the set your commercial team publishes, show the price and terms with the offer, and let the guest's yes be the only thing that adds a charge.
Open Upsell & ancillary-offer agents7 failure modes
Propose rate moves from your own demand data alone, show the inputs behind each one, and hold every move for the revenue manager who releases it and owns the decision.
Open Dynamic-pricing & revenue-management copilots7 failure modes
Report the status recorded on the claim, surface the notice window before it closes rather than after, and hold anything that would settle or value the claim for the baggage desk.
Open Baggage & claims-status agents7 failure modes
Solicit reviews on one trigger applied without a score or sentiment screen, draft responses that disclose nothing the reviewer did not, and hold each one for the person who publishes it.
Open Review-response & reputation agents7 failure modes
Draft the response from your own approved rate and terms library, mark it as a proposal in the document the planner receives, and hold it for the named signatory who binds the property.
Open Group-sales & RFP-response agents7 failure modes
Check each claim against your policy and the accountable-plan rules, surface duplicates, outliers and exceptions as signals for a named approver, and route what cannot be substantiated to payroll.
Open Corporate-travel policy & expense agents7 failure modes
Build the board from the workload limits configured for that property, compute the reductions the local rules prescribe, and hold anything that moves a shift or reaches a limit for the supervisor.
Open Housekeeping & property-ops agents7 failure modes
Sift every booking for whether it is licensable under SI 2012/1017, tie each protection contribution to the booking that raised it, and hold the return for the ATOL Reporting Accountant who signs it.
Open ATOL financial-protection agents7 failure modes
Draw every disability complaint out of the channel it arrived on, read each into the category 14 CFR 382.157 requires, and hold the annual report for the officer who certifies it.
Open Carrier reporting & certification agents7 failure modes
Resolve CORSIA scope per state pair against the list ICAO republishes each year, hold every emissions unit with its programme, vintage and conditions, and run the four clocks the operator answers to.
Open Aviation emissions-unit agents7 failure modes
Regulatory map
The rules your travel and hospitality agents answer to
Every failure mode in the Travel & Hospitality playbook is mapped to the rule it could breach. These are the 15 regulatory areas we watch, each with its citation.
- 01Fare advertising & junk fees14 CFR 399.84(a) · 16 CFR 464.2 · 14 CFR 399.889 failure modes
- 02Refunds, vouchers & negative option14 CFR 260.7 · ROSCA 15 U.S.C. 8403 · Directive 2011/83/EU art. 227 failure modes
- 03Guest data, cards & breachGDPR arts. 4(12), 33(1) · PCI DSS · 31 CFR 1010.3129 failure modes
- 04Disability access & accessible communication28 CFR 36.302 · Equality Act 2010 s. 20 · 47 CFR 64.6048 failure modes
- 05Availability, oversales & agent misrepresentation14 CFR 250.2b · 14 CFR 399.80 · 16 CFR 238.39 failure modes
- 06Disruption, compensation & baggageRegulation (EC) 261/2004 art. 7 · Montreal Convention art. 31 · 14 CFR 259.79 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
Schedule your assessment call
Tell us a little about your setup so we can make the call count — then pick a time that suits you.
Loading open times…
Open times
Select an available date above to view open 45-minute times from our calendar.