Sec 01 · OverviewManaged AI Agent Operations · Media & Entertainment

Your media and entertainment AI agents,
run like production systems.

Nestack Agent Care operates the AI agents behind your audience, production, rights and money, and trust work. We watch every run, from recommendations and live clipping to rights lookups and dubbing, so an out-of-window title or an unlicensed voice clone is caught before it becomes a legal or brand-safety problem.

Pick your agent ↓
Failure modes catalogued
247
Agent playbooks
22
Enterprise critical SLA
30 min
Continuous agent operations
24/7

PlaybooksSection 02

Pick your agent

Choose from 22 media and entertainment agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.

  • Order rows, shelves and home screens for a viewer from titles actually available in that market, with age-suitability applied, a viewer-facing reason attached and a named editor releasing the shelf.

    Open Content-recommendation agents

    7 failure modes

Regulatory map

The rules your media and entertainment agents answer to

Every failure mode in the Media & Entertainment playbook is mapped to the rule it could breach. These are the 16 regulatory areas we watch, each with its citation.

  1. 01Digital replicas, voice clones & publicity rightsTenn. Code Ann. §47-25-1105(a)(2)–(3) · Cal. Lab. Code §927 · Cal. Civ. Code §3344.19 failure modes
  2. 02Copyright & licence scope17 U.S.C. §106(4) · §204(a) · §115(a)(1)(A)9 failure modes
  3. 03Notice-and-takedown & automated enforcement17 U.S.C. §512(c)(3)(A)(vi) · §512(f) · §512(g)(2)9 failure modes
  4. 04Defamation, fabrication & editorial accuracyOfcom Broadcasting Code Rule 2.2 · Editors’ Code Clause 1(ii) · Mata v. Avianca9 failure modes
  5. 05Minors & audience protectionAVMSD Art 6a(1) · 16 CFR part 312 · 18 U.S.C. §2258A(a)(1)6 failure modes
  6. 06AI voices in calls & generated testimonialsFCC 24-17 · 16 CFR part 465 · 15 U.S.C. §45(a)(1)6 failure modes

Sec 03 · Procedures

Onboard → Observe → Respond → Improve → Verify

We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.

When an agent misbehaves, nobody improvises — the crew flies the procedure.

Agent incident response

Applies: SEV-1 / SEV-2 / SEV-3

  1. DetectEP-1

    An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.

  2. ContainEP-2Memory item

    For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.

  3. DiagnoseEP-3

    Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.

  4. RemediateEP-4

    Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.

  5. NotifyEP-5

    Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.

  6. LearnEP-6

    Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.

Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.

AI Agent Care pricing, made simple

Per agent. Per month. Pay only for the AI agents actively running in production.

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Agent Care

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