Media & EntertainmentManaged AI Agents
Media & Entertainment AI Agents,
Monitored for Brand Safety
Nestack Agent Care helps media companies monitor, evaluate, and optimize AI agents used for content moderation, recommendation, rights management, and audience analytics — before small AI errors become legal or brand-safety problems.
Scope
Media & Entertainment AI agents we build & manage
Twenty-two archetypes — from recommendations and live editing to consent, clearance, residuals and royalties.
Audience5
Production7
Rights & money7
Trust & people3
Observability
What we make observable
Every media and entertainment agent session is traced across ten layers — what we capture and the evidence we keep.
- Evidence we keepGoalconstraintsapproval requirement
- Evidence we keepSourceversiontimestamprelevancecitation
- Evidence we keepPlanned sequenceactual sequenceworkflow status
- Evidence we keepTask statusresultretryfailure reason
- Evidence we keepTool nameversioninputoutputpermissionresult
- Evidence we keepModel/versioninput/outputtoken usagelatencycost
- Evidence we keepEvaluation typemetricthresholdresult
- Evidence we keepGuardrail targettriggeractionenforcement result
- Evidence we keepReviewerdecisioncorrectionreason
- Evidence we keepOutcome statusbusiness resultlinked trace
Catalog
Failure modes
Filter failure modes by where they occur in the agent lifecycle—from goals and retrieval to tools, evaluations, guardrails and outcomes.
Core catalog
MED-01Copyright-infringing generation — reproducing lyrics, scripts, protected charactersSEV-1
MED-02Defamatory or false claims about real, named peopleSEV-1
MED-03Rights-window errors — content surfaced where/when not licensedSEV-2
MED-04Spoiler / embargo leaks ahead of releaseSEV-2
MED-05Brand-safety failures — ads or content adjacent to inappropriate materialSEV-2
MED-06Child-audience misclassification — mature content reaching minorsSEV-1
MED-07Injection via user comments, reviews, fan submissionsSEV-1
MED-08Recommendation feedback loops — catalog diversity collapseSEV-3
MED-09Unlicensed likeness or voice-clone use — talent rights violated in generated contentSEV-1
MED-10Credit and attribution errors — wrong cast, writers or guild credits in metadataSEV-2
MED-11Royalty and residual calculation errors in rights reportingSEV-2
MED-12Localization errors — meaning inversion or cultural offense in subs and dubsSEV-3
MED-13Live-stats hallucination — invented scores, records and results in audience contentSEV-2
MED-14Monetization misconfiguration — ads in ad-free tiers, sponsor-exclusivity breachesSEV-2
News, publishing & editorial automation
MED-15Platform-layer summarization inverting publisher headlines under the publisher's brandSEV-1
MED-16Hallucinated editorial content passing through syndication into printSEV-1
MED-17Fake AI author personas with fabricated bios on legacy mastheadsSEV-1
MED-18Undisclosed in-house AI articles with systematic errors and plagiarismSEV-2
MED-19Template auto-publishing with unfilled variables and absurd phrasingSEV-3
MED-20Aggregator republishing AI spam as newsSEV-2
MED-21Auto-generated interactive widgets attached to sensitive storiesSEV-1
MED-22Newsroom AI "context" features generating extremist-sympathetic commentarySEV-1
MED-23AI-fabricated freelancer identities defrauding editorial pipelinesSEV-2
MED-24Covert staff AI use fabricating quotes from real officialsSEV-1
MED-25Fabricated AI "interview" with a real person marketed as genuineSEV-1
MED-26Generative image expansion silently altering news photos of real peopleSEV-1
MED-27Platform AI synthesizing fake trending headlines from user chatterSEV-1
MED-28Answer engines misattributing fabricated claims to publisher brandsSEV-1
MED-29AI content farms cloning journalism at scaleSEV-2
MED-30AI obituary spam / grief piracy targeting talent and staffSEV-2
MED-31Synthetic news anchors as disinformation vehiclesSEV-1
MED-32AI-generated breaking-news imagery moving markets and reaching broadcastSEV-1
MED-33AI summaries requiring mass corrections — and union-contract enforcementSEV-2
MED-34AI-slop source laundering — bots citing other botsSEV-2
MED-35Reader-facing personalization features generating bigoted outputSEV-1
MED-36AI-generated impostor books under real authors' namesSEV-1
Advertising, marketing & platform integrity
MED-37Ad-review agents approving — then optimizing — deepfake celebrity scam adsSEV-1
MED-38Report/appeal triage automation rejecting valid deepfake reportsSEV-1
MED-39Adversarial ad-review evasion at scale via advertiser-account cyclingSEV-1
MED-40AI products advertising themselves with deepfaked celebritiesSEV-1
MED-41Rights-holders monetizing rather than removing misleading AI trailersSEV-2
MED-42Platform payout programs directly funding AI slopSEV-2
MED-43AI-fabricated critic quotes shipped in official studio marketingSEV-1
MED-44AI key art depicting scenes not in the filmSEV-2
MED-45Undisclosed AI assets in shipped product triggering boycottSEV-2
MED-46Fully-AI brand spots shipped with artifacts and uncanny outputSEV-3
MED-47AI-generated reviews/testimonials in marketing — enforcement and whiplashSEV-2
MED-48Opt-out-by-default likeness governance collapse in generation platformsSEV-1
MED-49First-party generator producing celebrity NSFW unpromptedSEV-1
MED-50Election-adjacent fake celebrity endorsements via generated mediaSEV-1
MED-51Defensive biometric likeness tools creating a new privacy surfaceSEV-3
Music & audio streaming
MED-52Industrial bot-stream fraud spread thinly across AI-generated catalogsSEV-1
MED-53Synthetic act passing as real with algorithmic amplificationSEV-2
MED-54Impersonation-at-upload — fake releases planted on real artists' pagesSEV-1
MED-55AI tracks published to deceased artists' pages without estate consentSEV-1
MED-56Voice-clone tracks reaching DSPs and awards pipelinesSEV-1
MED-57Style-mimic fake albums hijacking artists' names + organized metadata fraudSEV-2
MED-58Catalog pollution and royalty dilution from AI-track floodingSEV-2
MED-59Collateral mass-delisting of an AI platform's whole catalogSEV-2
MED-60Anti-fraud/AI-detection false positives punishing legitimate human artistsSEV-1
MED-61Training-data licensing whiplash and downstream union claimsSEV-2
MED-62Deepfake takedown whack-a-mole burden on rights-holdersSEV-2
MED-63"Podslop" — AI podcast flooding for programmatic ad arbitrageSEV-3
MED-64AI narration flooding audiobook catalogs and eroding discoverySEV-3
MED-65LLM-fronted DJ/curation mishandling explicit user constraintsSEV-3
Gaming, interactive & moderation
MED-66Live AI NPC jailbroken into slurs in a flagship titleSEV-1
MED-67Union-bypass via AI voice replacement — consent ≠ labor complianceSEV-1
MED-68Entertainment-character companion bots harming minors; IP-holder crackdownsSEV-1
MED-69UGC-platform moderation failure at scale — and error-prone AI age checksSEV-1
MED-70False-ban waves with AI-adjudicated appeals — closed loop, no human exitSEV-1
MED-71AI-generated assets shipped in premium product with telltale defectsSEV-2
MED-72Autonomous IP-enforcement bots delisting innocent productsSEV-1
MED-73Anti-cheat automation weaponized by adversariesSEV-1
MED-74Autonomous AI performer tripping human-conduct enforcementSEV-2
MED-75Community data-poisoning of automated content pipelinesSEV-2
MED-76Persistent NPC state corruption via player jailbreaksSEV-3
MED-77Copyright-strike automation as an extortion channelSEV-1
MED-78AI-disclosure regime violations as a per-se failureSEV-3
Film/TV production & talent
MED-79Undisclosed AI voice modification detonating during awards campaignsSEV-2
MED-80Synthetic performer marketed as castable talentSEV-2
MED-81Background-actor digital scans with perpetual-use ambiguitySEV-1
MED-82AI script coverage hallucinating story analysisSEV-2
MED-83AI upscaling/remaster corrupting catalog mastersSEV-2
MED-84AI-manipulated "archival" imagery in documentarySEV-1
MED-85ML de-aging/face-swap shipped with uncanny defectsSEV-3
MED-86Creative staff replaced by the AI tools they trained — quality feedback-loop lossSEV-3
Sports media, live operations & distribution
MED-87Automated officiating/production silently disabled or tracking the wrong thingSEV-1
MED-88AI live commentary/captions shipping wrong facts in premium coverageSEV-2
MED-89AI recap missing the editorially central momentSEV-3
MED-90ASR live-caption quality below compliance benchmarksSEV-2
MED-91AI voice clones in outbound calls/promos — per-se TCPA violationSEV-1
MED-92Algorithmic ticketing and bot circumvention drawing consumer-protection enforcementSEV-2
MED-93Personalization models producing proxy discrimination in artwork/targetingSEV-2
A · Content-recommendation agents
RE-01Expired window surfaced01 · AvailabilitySEV-1
RE-02Territory mismatch01 · AvailabilitySEV-1
RE-03Unsuitable title, kids profile02 · SuitabilitySEV-1
RE-04New title never surfaces03 · RankingSEV-3
RE-05Long tail stops appearing03 · RankingSEV-3
RE-06Artwork misreads the title04 · Assembly / writeSEV-2
RE-07Silent ranking regression05 · Change / VersionSEV-3
B · Rights & licensing lookup assistants
RL-01Superseding amendment missed01 · Document searchSEV-1
RL-02Chain-of-title gap not named01 · Document searchSEV-2
RL-03Schedule carve-out dropped02 · ExtractionSEV-1
RL-04Music cue read off the title02 · ExtractionSEV-1
RL-05Silence read as permission03 · Chain readingSEV-1
RL-06Conflict shown as one reading04 · Handover / writeSEV-2
RL-07Silent extraction regression05 · Change / VersionSEV-3
C · Production-schedule copilots
SH-01Cast hold gone stale01 · ElementsSEV-2
SH-02Permit condition missed01 · ElementsSEV-2
SH-03Move eats the day's light02 · BoardingSEV-3
SH-04Minor's hours read wrong03 · Limit checkSEV-1
SH-05Forced call on the flip03 · Limit checkSEV-1
SH-06Draft board taken as final04 · Handover / writeSEV-1
SH-07Rule set behind the agreement05 · Change / VersionSEV-2
D · Audience-support & community agents
AS-01Harm read as support01 · Intake / sessionSEV-1
AS-02Fault called fixed02 · SourcesSEV-2
AS-03Invented account policy03 · DraftingSEV-1
AS-04Spoiler in the draft03 · DraftingSEV-2
AS-05Cancellation intercepted04 · Routing / sendSEV-1
AS-06Complaint not logged04 · Routing / sendSEV-1
AS-07Silent macro regression05 · Change / VersionSEV-3
E · Marketing-content generation agents
PO-01Promo cue not licensed01 · Material & rightsSEV-1
PO-02Generated element, no consent01 · Material & rightsSEV-1
PO-03Spoiler in the cutdown02 · AssemblySEV-2
PO-04Credited cast cropped out02 · AssemblySEV-1
PO-05Promo exceeds its rating03 · Rules checkSEV-2
PO-06Embargo missed at release04 · Handover / releaseSEV-1
PO-07Silent rule regression05 · Change / VersionSEV-3
F · Highlight-clipping & live-editing agents
HC-01Live incident offered as a clip01 · Feed & event dataSEV-1
HC-02Cut across a reversed decision02 · CuttingSEV-1
HC-03Quote cut off its qualifier02 · CuttingSEV-1
HC-04Window read from a stale record03 · ChecksSEV-2
HC-05Captions dropped in the cut03 · ChecksSEV-2
HC-06Hold not read before posting04 · Handover / postSEV-2
HC-07Silent window-rule regression05 · Change / VersionSEV-3
G · Localization & dubbing agents
LD-01Style guide out of date01 · Source & referenceSEV-3
LD-02Cloned voice with no consent01 · Source & referenceSEV-1
LD-03Subtitle crosses the shot change02 · TranscriptionSEV-3
LD-04Plot point changed in the line03 · DraftSEV-2
LD-05Subtitle outruns the reading rate03 · DraftSEV-2
LD-06SDH cue and sign not delivered04 · HandoverSEV-2
LD-07Silent glossary regression05 · Change / VersionSEV-3
H · Metadata-tagging & archive-search assistants
MT-01Absent restriction reads as none01 · Item & recordSEV-2
MT-02Legacy wording carried forward01 · Item & recordSEV-1
MT-03Transcript invents a sentence02 · DescriptionSEV-1
MT-04Regional speech thins the index02 · DescriptionSEV-3
MT-05Confident wrong face match03 · IdentificationSEV-1
MT-06Empty result read as absence04 · Index / handoverSEV-2
MT-07Silent thesaurus regression05 · Change / VersionSEV-3
I · Broadcast-QC & compliance agents
BQ-01Measured against a superseded spec01 · File & specSEV-2
BQ-02Loudness passes, dialogue buried02 · MeasurementSEV-1
BQ-03Stage lighting read as flash risk02 · MeasurementSEV-3
BQ-04Caption score clears accented speech03 · Access & contentSEV-1
BQ-05Description track present, silent03 · Access & contentSEV-1
BQ-06A clean report read as clearance04 · ReportSEV-1
BQ-07A moved threshold re-reads the past05 · Change / VersionSEV-2
J · Content-moderation & trust-safety agents
CM-01Coordinated reports read as signal01 · Report & contextSEV-3
CM-02The quote read as the abuse01 · Report & contextSEV-2
CM-03Dialect matched to a slur list02 · Clause matchSEV-2
CM-04Atrocity evidence read as gore02 · Clause matchSEV-2
CM-05Reportable case left in a queue03 · RoutingSEV-1
CM-06A clause number and no facts04 · Notice & appealSEV-1
CM-07Threshold moves, old strikes stand05 · Change / VersionSEV-2
K · Churn-prediction & retention-offer agents
CP-04Failed card read as exit01 · Account readSEV-2
CP-05Wrong reasons attached02 · ScoringSEV-2
CP-06Settled account woken02 · ScoringSEV-3
CP-02Cancelled, then chased03 · EligibilitySEV-1
CP-03Worse terms by cohort03 · EligibilitySEV-1
CP-01Offer in the cancel path04 · ProposalSEV-1
CP-07Silent threshold drift05 · Change / VersionSEV-2
L · Script-coverage & development assistants
SR-01Read without a release on file01 · IntakeSEV-1
SR-02Action given to the wrong character02 · ReadingSEV-2
SR-03Beat with no page behind it02 · ReadingSEV-2
SR-04Unfamiliar structure marked as a fault03 · ConsistencySEV-3
SR-05Summary drifts into a verdict04 · HandoverSEV-1
SR-06Comps drawn from what got made04 · HandoverSEV-3
SR-07Silent citation regression05 · Change / VersionSEV-3
M · Digital-replica & performer-consent agents
RY-03Register built from scans01 · RetrievalSEV-3
RY-04Buried consent accepted02 · ReasoningSEV-1
RY-06Wrong script version02 · ReasoningSEV-1
RY-02Determination taken as approval03 · Tool / writeSEV-1
RY-05Transfer window lapses03 · Tool / writeSEV-2
RY-01Use outside consent scope04 · OutputSEV-2
RY-07Silent scope widening05 · Change / VersionSEV-2
N · Production-incentive & tax-credit agents
QD-03Superseded rule set01 · RetrievalSEV-3
QD-04Late withholding read as a fee02 · ReasoningSEV-1
QD-06Projection threshold misjudged02 · ReasoningSEV-1
QD-02Assembly taken as certification03 · Tool / writeSEV-1
QD-05Evidence clock missed03 · Tool / writeSEV-2
QD-01Cost disallowed at audit04 · OutputSEV-2
QD-07Silent rule drift05 · Change / VersionSEV-2
O · Residuals & participations agents
ZQ-03Unreported licence revenue01 · RetrievalSEV-3
ZQ-04Superseded agreement used02 · ReasoningSEV-1
ZQ-06Cross-guild substitution02 · ReasoningSEV-1
ZQ-02Assembly taken as issuance03 · Tool / writeSEV-1
ZQ-05Incontestability clock missed03 · Tool / writeSEV-2
ZQ-01Underpaid residual04 · OutputSEV-2
ZQ-07Silent formula drift05 · Change / VersionSEV-2
P · Anti-piracy & takedown agents
XQ-03Lapsed mandate read01 · RetrievalSEV-3
XQ-04Title-string match02 · ReasoningSEV-1
XQ-06Fair use not considered02 · ReasoningSEV-1
XQ-02Assembly taken as sending03 · Tool / writeSEV-1
XQ-05Re-sent reported URL03 · Tool / writeSEV-2
XQ-01Wrongful takedown04 · OutputSEV-2
XQ-07Silent threshold drift05 · Change / VersionSEV-2
Q · Music cue-sheet & PRO-submission agents
YQ-03Superseded cut read01 · RetrievalSEV-3
YQ-04Usage class defaulted02 · ReasoningSEV-1
YQ-06Share read from deal memo02 · ReasoningSEV-1
YQ-02Build taken as filing03 · Tool / writeSEV-1
YQ-05Cue entered twice03 · Tool / writeSEV-2
YQ-01Cue never resolved04 · OutputSEV-2
YQ-07Silent format drift05 · Change / VersionSEV-2
R · Content-provenance & AI-disclosure agents
WX-03Ingest-only check01 · RetrievalSEV-3
WX-04Artistic work over-read02 · ReasoningSEV-1
WX-06Carve-out over-applied02 · ReasoningSEV-1
WX-02File taken as label03 · Tool / writeSEV-1
WX-05Template assertion carried03 · Tool / writeSEV-2
WX-01Label not rendered04 · OutputSEV-2
WX-07Silent rule drift05 · Change / VersionSEV-2
S · E&O clearance & recordation agents
VQ-03Superseded structure01 · RetrievalSEV-3
VQ-04Signature not tested02 · ReasoningSEV-1
VQ-06Enumeration gap02 · ReasoningSEV-1
VQ-02List taken as opinion03 · Tool / writeSEV-1
VQ-05Recordation booked blind03 · Tool / writeSEV-2
VQ-01Clock run from wrong date04 · OutputSEV-2
VQ-07Silent rule drift05 · Change / VersionSEV-2
T · Accessibility conformance & certification agents
UQ-03Catalogue read as ingested01 · RetrievalSEV-3
UQ-04Election unsupported02 · ReasoningSEV-1
UQ-06Blended platform figure02 · ReasoningSEV-1
UQ-02Assembly read as certification03 · Tool / writeSEV-1
UQ-05Wrong clock tracked03 · Tool / writeSEV-2
UQ-01Claim without evidence04 · OutputSEV-2
UQ-07Silent standard drift05 · Change / VersionSEV-2
U · Minor-performer compliance agents
KQ-03Stale contact record01 · RetrievalSEV-3
KQ-04Clock read off first work02 · ReasoningSEV-1
KQ-06One state's rule reused02 · ReasoningSEV-1
KQ-02File released as cleared03 · Tool / writeSEV-1
KQ-05Holding-fund transfer logged03 · Tool / writeSEV-2
KQ-01Void consent read as current04 · OutputSEV-2
KQ-07Silent rule drift05 · Change / VersionSEV-2
V · Music royalty-administration agents
JQ-03Stale registration read01 · RetrievalSEV-3
JQ-04Title-string match02 · ReasoningSEV-1
JQ-06Duplicate party codes02 · ReasoningSEV-1
JQ-02Match taken as a claim03 · Tool / writeSEV-1
JQ-05Work registered twice03 · Tool / writeSEV-2
JQ-01Work left unmatched04 · OutputSEV-2
JQ-07Silent matching drift05 · Change / VersionSEV-2
Guardrails
Critical guardrails for Media & entertainment agents
Ten controls that hold regardless of prompt, plan or pressure. Open one to see what it protects, what trips it, what the agent is forced to do, who may release it, and what is written to the record.
GR-01No generation reproducing protected lyrics, scripts or charactersOverride defined
Target
Every generation surface — scripts, lyrics, artwork, promo copy, localisation and in-game assets.
Trigger
Output similarity to registered works or protected characters above the clearance threshold.
Action — enforced
Render is blocked; agent may substitute licensed or original material and cite its clearance status.
Human override
Rights and clearances lead attaches a licence record; the block lifts for that work only.
Logged evidenceoutput hash · matched work id · similarity score · licence record or block · timestamp
GR-02No unverified claim published about named real peopleOverride defined
Target
Editorial, promo and audience-facing copy naming real, living or recently deceased people.
Trigger
Claim, quote or interview attributed to a named person without a sourced record.
Action — enforced
Publication is held; agent may draft only with linked sources and route to an editor.
Human override
Standards editor approves after source verification in the editorial workflow.
Logged evidenceclaim text · named person · source ids · editor identity · hold or release decision · timestamp
GR-03No synthetic likeness or voice of a real person generatedNo override
Target
Generative pipelines able to render faces, voices or performances of identifiable people.
Trigger
Prompt or output resembling a real performer with no verified consent record on file.
Action — enforced
Generation is refused outright; agent may list cleared talent and point to the licensing workflow.
Human override
None — cannot be overridden in session
Logged evidenceprompt hash · matched identity · consent-record lookup result · refusal id · timestamp
GR-04No instruction embedded in fan submissions or comments ever executedNo override
Target
Ingested audience content — comments, reviews, fan submissions, UGC uploads and community posts.
Trigger
Directive phrasing or tool-call patterns detected inside any ingested audience text or metadata.
Action — enforced
Content is processed as inert data; embedded directives are stripped, quarantined and logged, never executed.
Human override
None — cannot be overridden in session
Logged evidencecontent id · source platform · detected directive · quarantine id · timestamp
GR-05No auto-publish without editorial sign-offOverride defined
Target
Publish endpoints — CMS, broadcast rundowns, syndication feeds, print handoff and push alerts.
Trigger
Agent-drafted item reaching a publish step without a named editor’s recorded approval.
Action — enforced
Publish call is blocked; agent may stage the item and notify the assigned desk editor.
Human override
Desk editor approves in the CMS; the approval identity is written before release.
Logged evidenceitem id · draft hash · approver identity · publish target · release timestamp
GR-06No mature content served to child-classified audiencesOverride defined
Target
Recommendation, ad-delivery and companion-bot surfaces reaching audiences classified as children.
Trigger
Content or conversation rated above the audience’s classification, or age signal missing entirely.
Action — enforced
Delivery is denied and the session fenced to the children’s catalogue; unknown ages default to the strictest tier.
Human override
Trust and safety lead corrects the classification in the ratings system after review.
Logged evidencecontent id · content rating · audience classification · denial outcome · reviewer identity · timestamp
GR-07No content surfaced outside its licensed rights windowOverride defined
Target
Catalogue serving, scheduling and promo surfaces across territories, platforms and release dates.
Trigger
Requested territory, window or embargo date falls outside the title’s licensed rights record.
Action — enforced
Serving is blocked and embargoed detail withheld; agent may state availability dates from the rights system.
Human override
Rights-management lead updates the rights record; per-session exceptions are not granted.
Logged evidencetitle id · territory · rights-window record · block outcome · timestamp
GR-08No generative alteration of news or archival imageryOverride defined
Target
News, sports and documentary imagery pipelines, including expansion, upscaling and restoration tools.
Trigger
Generative fill, expansion or face alteration applied to editorial or archival photographs.
Action — enforced
Altered asset is quarantined from editorial use; agent may deliver the untouched original with technical notes.
Human override
Photo editor approves clearly labelled illustrative use through the asset-management workflow.
Logged evidenceasset id · original and altered hashes · operation type · label state · approver identity · timestamp
GR-09No undisclosed AI content released under the mastheadOverride defined
Target
Bylines, credits, store listings and product pages covered by AI-disclosure regimes.
Trigger
AI-generated or AI-assisted material staged for release without its required disclosure field set.
Action — enforced
Release is held until disclosure labels attach from the provenance record; agent may populate them for review.
Human override
Managing editor confirms disclosure state in the release checklist.
Logged evidenceitem id · provenance record · disclosure label · confirming identity · release state · timestamp
GR-10No ad approved bearing unverified celebrity endorsementsOverride defined
Target
Ad-review and campaign-approval queues across owned platforms and programmatic inventory.
Trigger
Creative featuring a celebrity face, voice or endorsement without a verified authorisation record.
Action — enforced
Approval is denied and the advertiser account flagged; agent may request rights documentation through the ads workflow.
Human override
Ad-policy lead approves after authenticating the endorsement with the rights-holder.
Logged evidencecreative id · advertiser account · identity-match result · decision · reviewer identity · timestamp
Oversight
Human review — triggers, decisions and evidence
When a defined risk trigger fires, the affected action is routed to a named reviewer. Every decision is recorded with its correction, escalation and final outcome for full traceability.
- ConfidenceLow-confidence rights match
- Financial impactRoyalty or payout change
- Identity / change riskLikeness or voice use
- Irreversible actionPublish or takedown action
- Policy riskEmbargo or licence conflict
- Safety controlGuardrail override
- Quality failureFailed critical evaluation
- Revieweridentity + role
- Decisionapprove / reject / amend
- Correctionwhat changed
- Escalationwho, why and severity
- Final outcomereleased / blocked / returned for rework
7 triggers · any one halts the agent
1 record · 5 fields, every time
Compliance
Regulatory mapping
- 01 Goal
- 02 Retrieval
- 03 Workflow
- 05 Tool
- 06 LLM
- 07 Evaluation
- 08 Guardrail
- 09 Human review
- 10 Outcome
Digital replicas, voice clones & publicity rights
The ELVIS Act reaches anyone making available an unauthorised voice or likeness, or a tool built to produce one; California voids vague replica clauses and prices unconsented replicas of the dead.
Tenn. Code Ann. §47-25-1105(a)(2)–(3) · Cal. Lab. Code §927 · Cal. Civ. Code §3344.1
Lifecycle layer:01 Goal · 08 Guardrail · 09 Human review · 10 Outcome
- MED-09
- MED-48
- MED-49
- MED-55
- MED-56
- PO-02
- LD-02
- RY-01
- RY-04
Evaluations
Baseline evaluation suite — in detail
Baseline evaluations are completed during onboarding and repeated based on the selected plan. Agents that fail critical checks remain restricted until they pass re-testing.
- Detailed case sets
- 37
- Failure modes covered
- 93
- Retired & rotated / quarter
- 10%
- Audit-ready scorecard
- Monthly
Output evaluation4 suites · 220 cases
100 casesCopyright-reproduction probescatches MED-01
100 casesReal-person claim groundingcatches MED-02
80 casesRights-window golden-setcatches MED-03
60 casesClassification accuracycatches MED-06
60 casesBrand-safety adjacencycatches MED-05
80 patternsUGC injectioncatches MED-07
60 casesLikeness-clearance probescatches MED-09
60 casesCredit-fidelity setcatches MED-10
70 casesRoyalty-recalc setcatches MED-11
60 casesLocalization-fidelity setcatches MED-12
60 casesStats-grounding setcatches MED-13
50 casesPlacement-rules setcatches MED-14
50 casesEmbargo-integrity probescatches MED-04
50 casesCatalog-diversity monitorcatches MED-08
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Domain-expert review
Client-designated subject-matter experts review evaluation criteria, pass thresholds and industry-specific risks before baseline approval.
Test-case rotation
Evaluation cases are refreshed regularly to reduce memorisation, limit overfitting and maintain meaningful performance measurement.
Scorecard integration
Scorecards compare results with the approved baseline, show performance trends and flag material declines for review and escalation.
Client-specific extensions
Where included in scope, evaluations may be expanded using approved incidents, workflows, policies, data patterns and industry-specific risks.
Monitoring
Change-aware monitoring
When agent performance changes, Nestack correlates the shift with changes to the agent, prompt, model, tools, knowledge base, guardrails and evaluation suite.
- Week 1 · 98.5%
- Week 2 · 98.4%
- Week 3 · 98.6%
- Week 4 · 98.5%
- Week 5 · 98.7%
- Week 6 · 98.5%
- Week 7 · 98.6%
- Week 8 · 94.2%
- Week 9 · 94.0%
- Week 10 · 98.5%
- Week 11 · 98.6%
- Week 12 · 98.7%
Week readouthover or select
Week 8of 12
- 05Knowledge-basekb 2026.07
94.2%Rights-accuracy rate
- 7 layers stamped on every run · 12-week window
- Catches MED-03 · rights-window errors
Something missing?
Don’t see your agent’s issue here?
Every AI environment is different. Share what you’re seeing, and we’ll review the behaviour, assess the risk and recommend the evaluations or controls that may help.
No commitment. Even if you never become a client, we’ll tell you what we think is happening.
Process
Universal incident runbook
Severity is assigned based on business impact, customer harm, data exposure, operational disruption and overall scope.
- SEV-1 Critical
- SEV-2 Major
- SEV-3 Moderate
- SEV-4 Minor
Automated monitoring or human review identifies unusual behaviour. Alerts are recorded and routed according to severity.
Outcomes
Not just that it ran.
What it delivered.
Observability shows the agent ran. It can’t show the rights window was right or what the work cost. Where outcome data exists, we trace each result to its session — and a named reviewer signs off the month.
- Issued
- Monthly, per engagement
- Traced
- Every figure to its session
- Signed
- By your engagement reviewer
- Used for
- Client reporting, partner review, the AgentOps scorecard
Nestack AgentOps
Media & entertainment fleet · monthly statement
- Title published1,940
- Rights check cleared6,280
- Metadata record corrected3,410
- Takedown request actioned520
- Release windows met24 of 24
- Workflows delivered12,150
- Outcome success rate98.3%
- Human correction required207 · 1.7%
Every figure linked to its source trace · exportable for review and audit support
Cost control
Keep media & entertainment AI agent costs under control
Token spend is monitored, optimised and reported as part of Agent Care — and savings never come at the expense of quality, because every change is verified against your evaluation baseline.
We review token spend by agent, workflow, model, and session so you can understand where AI costs are coming from.
Running media & entertainment AI agents in production?
Get a free assessment of one agent. We’ll review its behaviour, run a baseline evaluation and highlight potential risks and performance gaps.
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