Sec 01 · OverviewManaged AI Agent Operations · Retail & E-commerce
Your retail and e-commerce AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your shoppers, merchandising and pricing, fulfilment and loss, and compliance reporting. We watch every run, from order status and returns to recommendations and agentic checkout, so a wrong refund or a misleading price is caught before it reaches a shopper.
- Failure modes catalogued
- 203
- Agent playbooks
- 22
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 22 retail and e-commerce agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Answer order-status and policy questions from the live order record, hand anything legally operative to a named person, and never re-promise a date the merchant's own systems have not confirmed.
Open Customer-service & order-status agents7 failure modes
Decide return eligibility against the policy version in force, refund to the original tender inside the deadline the payment type sets, and route exceptions to the returns adjudicator rather than deciding them.
Open Returns & refund agents7 failure modes
Rank and recommend inside the ranking policy your merchandising owner approved, serve paid placement only into slots the disclosure template owns, and hold the weights, the boosts and the surfaces for a person.
Open Product-recommendation & search agents7 failure modes
Forecast demand from your own sales and supply history, publish a shippable quantity distinct from the forecast, and leave the committed plan and the purchase order to the people who sign them.
Open Inventory-forecast agents7 failure modes
Detect and classify carrier exceptions, draft the delay notice with the consent basis the rule actually requires, and leave the reroute, the claim and the send to the people who own them.
Open Shipping & route-exception agents7 failure modes
Draft campaign copy inside a claim vocabulary that has already been cleared, bind each objective claim to the evidence behind it, and hold the send for the reviewer who signs claims.
Open Marketing-content agents7 failure modes
Assemble the cart, present a per-order authorisation carrying the all-in total and the limits the shopper set, and place nothing until the shopper has authorised that exact order.
Open Agentic-checkout & buy-for-me shopping agents7 failure modes
Propose markdowns from your own sales history and genuinely public data, freeze anything a live emergency declaration reaches, and hold every price for the pricing manager who releases it.
Open Dynamic-pricing & markdown agents7 failure modes
Match the purchase order to the receipt, assemble the evidence a deduction would need, and post nothing until the deductions analyst has approved it against a named supplier agreement.
Open Supplier-negotiation & chargeback agents7 failure modes
Answer product, stock and procedure questions on the floor, draft a task or shift change with the predictability premium already computed, and hold it for the store manager who publishes.
Open Store-associate copilots7 failure modes
Scan fixtures against the planogram version the agent has pinned, report gaps and mis-sets with a confidence score attached, and leave every supplier release to the category manager.
Open Shelf-vision & planogram-compliance agents7 failure modes
Detect shrink-relevant events from transaction and sensor data, hold each observation in an internal queue with its frames and its confidence, and leave every approach to the loss-prevention manager.
Open Loss-prevention & shrink-detection agents7 failure modes
Score the transaction, hold the risky ones for a short review rather than declining outright, and leave every decline above the threshold to the fraud analyst who decides it.
Open Payment-fraud & chargeback-recovery agents7 failure modes
Draft product copy and normalise attributes against the source documents on file, refuse the values no document supports, and leave certification, warning and origin fields to your compliance specialist.
Open Catalog-enrichment & listing agents7 failure modes
Sequence and release work to the people and machines that can actually take it, surface the exceptions, and leave every work rate, quota and disciplinary act to the manager who owns them.
Open Fulfillment-exception & warehouse-orchestration agents7 failure modes
Line up the certificates, declarations and test reports each destination market requires against what is actually on file, and hold the gaps for the compliance specialist who signs.
Open Product-conformity documentation agents7 failure modes
Map each product to its raw inputs before the order is placed, register each document with where it came from, and hold the pack for the named person who signs the importer statement.
Open Forced-labour import-evidence agents7 failure modes
Pull the unclaimed balances into one population, age each item against the state rule that applies to it, and hand the officer who verifies the report the evidence behind each date.
Open Unclaimed-property & escheatment agents7 failure modes
Trace the packaging you place on each market to a weight and a source, put the producer question against the definition each jurisdiction writes, and hand the person who registers a dated file.
Open Packaging EPR registration & reporting agents7 failure modes
Chase the supplier declarations behind each component, keep the per-state filing record and its clocks in one place, and leave verification and submission to the product steward.
Open Chemical & substance disclosure agents7 failure modes
Read the acceptance channels back to the tier they imply, hold the evidence and its currency behind each requirement, and put the open gaps in front of the officer before they sign.
Open PCI attestation-evidence agents7 failure modes
Trace every sentence in the statement back to the evidence and the date behind it, run the approval and publication clocks per entity, and hand the director the year-on-year delta before they sign.
Open Supply-chain transparency statement agents7 failure modes
Regulatory map
The rules your retail and e-commerce agents answer to
Every failure mode in the Retail & E-commerce playbook is mapped to the rule it could breach. These are the 16 regulatory areas we watch, each with its citation.
- 01Pricing & advertising claims15 U.S.C. 45(a)(1) · 16 CFR 233.1 · 16 CFR 260.4(b)9 failure modes
- 02Delivery promises, cancellation & warranties16 CFR 435.2 · 15 U.S.C. 2304(a)(1) · 16 CFR 701.3(a)(5)9 failure modes
- 03Privacy, children & age-restricted salesUK GDPR art. 33(1) · Cal. Civ. Code 1798.100(c) · 16 CFR 312.5(a)(1)7 failure modes
- 04Payment card data & PCI evidencePCI DSS v4.0.1 Req. 12.5.2 · Nev. NRS 603A.215 · 201 CMR 17.03(2)(f)9 failure modes
- 05Agentic checkout, negative option & site accessROSCA 15 U.S.C. 8403 · 16 CFR 464.2 · hiQ Labs v. LinkedIn9 failure modes
- 06Chargebacks, billing errors & fraud declines12 CFR 1026.13(b)(1) · 12 CFR 1005.11(d)(1) · 15 U.S.C. 1681m(a)9 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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