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Telecom AI agent · outage reporting

Outage & Disaster Reporting AI Agent

Start the right Part 4 clock for the provider class this outage falls in, assemble the threshold arithmetic with the systems each figure came from, and leave the oath to a named person.

Typical delivery
4–6 weeks
Deployment
Your stack
Deposed on oath
Class-bound
After launch
Agent Care

What this agent does

Drafts the report, never the oath

In

  1. 01

    A fault is discovered at 02:14, and every Part 4 clock runs from that moment, not from the ticket.

  2. 02

    A provider class is read first — 47 CFR 4.9(g) gives interconnected VoIP no Initial Report at all.

Reason

  1. 03

    A VoIP user-minute trigger also wants complete loss of service, a bar no other class is held to.

  2. 04

    A 911 or 988 facility is hit, and § 4.9(h) has run a thirty-minute clock since 15 April 2025.

  3. 05

    An activation is announced, and § 4.18(a) has been mandatory only since 20 February 2025.

Decide

  1. 06

    A daily DIRS report is owed even when the reportable infrastructure has not changed since yesterday.

  2. 07

    A waiver is read per outage — § 4.18(b) holds only if the first daily report falls due first.

Out

  1. 08

    A Final Report is deposed to on oath under § 4.11 by a person authorised to bind the provider.

  2. 09

    Execute write actions only inside the approval boundaries agreed during implementation.

Product statement

The agent watches and assembles; a named person authorised to bind the provider deposes on oath, files the report, and the provider answers for it.

Example workflow

One outage, discovery to filing

  1. 1Discovery timestamp receivedAlarm records, a NOC ticket, element logs or a field report
  2. 2Provider class and clocks setWireline, wireless, cable, satellite or interconnected VoIP, each on the § 4.9 paragraph it answers to
  3. 3Reports draftedThe Notification, the Initial Report where a class has one, and the Final Report
  4. 4Controls appliedClock checks, waiver checks that never reach the 911 and 988 notices, and completeness confidence

No human action required

Stages 1 to 4 run unaided, and nothing is filed at any of them — the agent is drafting, and the duty lane opens at the completeness gate.

5DecisionBranches at the completeness gate
Arithmetic sound

Goes to the authorised filer to depose.

Anything thin

Adds a regulatory counsel read first.

Duty officer review

The draft is held with its clocks, the two-hour follow-up and the arithmetic behind it.

Depose and file · Append evidence · Send to counsel

Filed — by an authorised person

  1. 6Outage and case records updatedOnly where write access and § 4.2 confidentiality allow it
  2. 7Outcome evaluatedClock margin, arithmetic provenance, counsel corrections and what review found

Corrections

Each counsel correction is counted in the evaluation.

What should not run autonomously

Human approval stays in control

Outside the boundary — human approval required

8 items

  • Deposing on oath under 47 CFR 4.11.
    • Filing a Notification, Initial or Final Report.
    • Notifying a 911 or 988 special facility direct.
    • Deciding the user-minute threshold was not met.

  • Automation boundary

    Agent acts unaided

    • ✓Read the discovery moment from the system that first raised it.
    • ✓Start the clock that 47 CFR 4.9 sets for the provider class involved.
    • ✓Assemble the user-minute arithmetic and name each source system.
    • ✓Draft the Notification and the reports that provider class owes.

    Nothing is filed or deposed except by an authorised person, inside agreed boundaries.

    • Judging an outage outside the 47 CFR 4.3 list.
    • Telling a PSAP that service has been restored.
    • Deciding a DIRS activation waives a NORS filing.
  • Changes to clock rules or report templates.

Example output

One outage, annotated

Our NOC incident agent names the cause; this record is the filing, and the clock ran before any cause was known.

Report draft · single outage

Illustrative example
Outage
Transport fault, wireline metro
Drafted as
Notification under § 4.9(f), thresholds met
Clock
Minute 41 from discovery
Evidence of record
Alarm and mediation records, 14 August 2026
Confidence
Held unfiled
Held for
The authorised filer, in person

As received

Taken from the alarm log and the mediation counts — the arithmetic reaches as far as those records do.

What the record holds

  • Discovery timestamp
  • User-minute arithmetic
  • DIRS activation status

Why no threshold call here

Threshold judgement sits with the person who deposes under § 4.11.

What the score decides

A draft under the configured threshold picks up a counsel read before the filer sees it.

Action

Depose and fileAppend evidenceSend to counsel

Value

Where AI adds value

The same four claims, placed at the point in the workflow where each one applies.

Where the value lands

Value 01 – 04

Every outage

From the alarm that raised it

03Evidence

One discovery, two filings

Our outage communication agent drafts the customer notice from this same discovery; this page is the regulator filing, on other clocks and with another signer.

01Approved path

One event, several clocks

Wireline, wireless, cable and satellite run 120 minutes, 72 hours and 30 days; § 4.9(g) gives interconnected VoIP 240 minutes, 24 hours and no Initial Report.

02Human review

What was found, and what was not

No FCC rule reaches outage reporting for broadband internet access service, and no 2025 or 2026 enforcement for a late or missing NORS or DIRS filing was found.

04

Build an evidence trail

The outage, the class it falls in and the person who deposed on oath stay on the record.

Integrations

Typical integrations

Five system groups connect to the same agent. Which of them are in scope is decided in discovery.

  • Filing systems

    • NORS
    • outage notifications
    • DIRS
    • daily activation reports

  • Network monitoring

    • Alarms
    • element managers
    • NOC ticketing
    • incident feed

  • Traffic and subscriber records

    • Mediation
    • switch counts
    • Subscriber and cell inventory

Agent

Outage and disaster reporting

  • Reads the discovery
  • Drafts the reports
  • Holds for the filer

  • Public safety contacts

    • 911 special facilities
    • 988 special facilities

  • Observability & evaluation

    • OpenTelemetry
    • Langfuse
    • Supported monitoring/evaluation sources

Integration availability depends on the client's existing systems and API access.

Agent controls

Six gates between the model and the filing

Six gates, and no two of them shut on the same thing. What passes all six is named in the map below.

L6 · Outermost — last line of defence

Inward → L1 · closest to the model

L6Rollback / safe modeNarrow the agent to notification assembly when evaluation or production signals degrade.Roll back
L5Version monitoringTrack model, prompt and clock-rule changes; the new § 4.18(c) is delayed indefinitely.Track
L4TraceabilityRecord the discovery, the clocks run and each read; § 4.2 presumes the report confidential.Record
L3Filer releaseHold the draft for a person authorised to bind the provider; § 4.11 wants an oath, not an officer.Gate
L2Policy guardrailsTest the draft against the § 4.9 paragraph for the class; the 2026 deletions left § 4.9 intact.Restrict
L1Confidence thresholdsDivert a thin draft into a counsel read before the duty officer sees it.Require review
Model coreReports drafted — the discovery, the clocks, the arithmetic and completeness
L1 – L2
Test whether a draft may stand
L3
Puts the oath in a person's hands
L4 – L5
Keep the outage and the arithmetic behind it
L6
Narrows to notification assembly when signals degrade

How Nestack evaluates it

Evaluate the whole assembly — not only the report that comes out.

Coverage runs the whole depth of the workflow, and every layer is cut by slice.

Surface — the report the Commission reads

  1. E1Final-output evaluationDid the draft record the moment discovery actually happened?
  2. E2Step-level evaluationDid the agent run the clock this provider class is on, on the right counts?
  3. E3Tool evaluationDid it read and write the correct outage record and the correct counts?
  4. E4Confidence calibrationDo low-confidence drafts actually attract more counsel corrections?
  5. E5Slice evaluationHow does performance change across specific provider classes?
  6. E6Business outcomeHow many drafts needed a correction before the filer deposed?

Floor — the outcome the provider answers for

Failure modes

Where each failure originates in the agent

Seven failure modes, each pinned to the point in the run where it begins.

Agent lifecycle

Direction of processing →

  1. 01 · Retrieval

    1 mode

    • IN-03

      Stale discovery time

      The timestamp read is not the one the alarm holds.

    Stage gathers

    The discovery, the class, the counts and the sources

  2. 02 · Reasoning

    2 modes

    • IN-04

      One playbook, every class

      The wrong § 4.9 clock is run for the class.

    • IN-06

      Waiver read as automatic

      A DIRS activation is treated as a NORS waiver.

    Stage proposes

    The clocks run, the arithmetic and completeness

  3. 03 · Tool / write

    2 modes

    • IN-02

      Thin draft passed forward

      A draft moves on without the counsel read.

    • IN-05

      Special-facility hit missed

      A 911 or 988 impact is not flagged for notice.

    Stage writes

    Only where write access and approval policy allow it

  4. 04 · Output

    1 mode

    • IN-01

      Filed, arithmetic unrecorded

      The record shows a report but not the figures behind it.

    Stage returns

    The report a person deposes to and then files

  5. 05 · Change / Version

    1 mode

    • IN-07

      Silent clock regression

      A rule change moves a clock without moving the record.

    Stage tracks

    Model, prompt, clock rules and report fields

  • Sev-1 · a report is filed without a person
  • Sev-2 · a wrong clock reaches the record
  • Sev-3 · source degrades, draft holds unfiled
See the complete Telecom failure-mode catalogue

Affected slices

One provider class absorbs the corrections

A class-level clock-adherence figure can read clean while one provider class takes most of the corrections. Nestack reports the counsel-correction rate by provider class, not only in total.

Slice performance — reported separately, not only in aggregate

Illustrative example
SliceFailure rateLiftLift vs. thresholdStatus
Interconnected VoIP service9.1%3.6×Review
Cable circuit-switched telephony6.6%2.6×Review
Wireless network operations4.1%1.6×Watch
Wireline incumbent operations1.7%0.7×Normal

Bar: counsel-correction-rate lift vs. wireline-operations baseline · scale 0–4.0× · tick marks the 2.0× review threshold

2 of 4 slices over threshold

Evidence-linked improvement

What an unreconstructable filing costs

A cycle is done when the wrong provider clock has become a case the next release must pass. That suite is what the next report built is measured against.

Improvement cycle · five stages

Switchback — the path turns at Improve and returns at Learn

  1. 01

    Detect

    Counsel-correction rate rises in one provider class.

  2. 02

    Diagnose

    The engineer who knew at 02:14 and the form that thought discovery was at 06:00 are read back until one cause remains.

  3. 03

    Improve

    Number the change; the outages that drove it are filed under it.

  4. 04

    Verify

    Each touched class case is run once more, and one red holds it back.

  5. 05

    Learn

    It stays on as a standing test, and the threshold rules move with it.

  6. Learn → Detect

    The return edge. The next report is measured against a suite one case longer.

Typical build scope

Twelve workstreams across six weeks

The build scope read against the delivery timeline. Week structure follows the six-week plan — discovery, sources, report assembly, evaluation, integration, then production validation and handover.

Workstream

Week 1Week 2Week 3Week 4Week 5Week 6

  1. 01Outage-reporting workflow discovery and boundary work.Week 1
  2. 02Alarm, ticket and mediation sources.Week 1, Week 2
  3. 03Provider-class and threshold-arithmetic mapping.Week 1, Week 2
  4. 04Discovery-evidence ingestion.Week 2
  5. 05Class, clock and record binding.Week 2, Week 3
  6. 06Completeness scoring and counsel routing.Week 3
  7. 07Authorised filer workflow.Week 3, Week 4
  8. 08Alarm and case-system integration.Week 5
  9. 09Threshold and clock cases.Week 4, Week 5
  10. 10Guardrails and deposition controls.Week 4
  11. 11Outage-trail instrumentation.Week 5, Week 6
  12. 12Deployment, documentation and Agent Care handover.Week 6

12 workstreams · 6 weeks · bar shows the weeks a workstream is active — several run in parallel

Final scope and sequence confirmed in discovery

Engagement tiers

What each tier includes

Rows are the capabilities named in each tier's scope. Higher tiers include everything below them.

Capability✓ in scope · — not at this tierPilotOne provider class, one regionProductionProduction reporting workflowAdvancedMultiple classes / regions
Introduced at Pilot
Report drafting to your clocks✓✓✓
Authorised-filer deposition✓✓✓
Threshold-arithmetic baseline✓✓✓
Introduced at Production
Reporting by provider class—✓✓
Filing workflow in your systems—✓✓
Approved write-back—✓✓
Alarm-system integration—✓✓
Introduced at Advanced
Multi-class reporting duties——✓
Cross-class evidence packs——✓
High outage volume——✓
Multi-clock notification controls——✓
Build priceFrom $5,000From $8,000Custom quote
Final build price
Confirmed after discovery based on integrations, workflow complexity, transaction volume, approval controls and deployment requirements.
Separate from build
Build pricing is separate from recurring Agent Care, which covers managed monitoring, evaluations, incidents and verified improvements after launch.

What we need from you

What you bring, and what we build with it

Each input maps to a piece of build scope and a week in the delivery timeline.

  1. 01Your network alarms and outage tickets

    Discovery capture and clock binding

    Week 1

  2. 02Representative outages and their counts

    Threshold arithmetic, source binding and the draft baseline

    Week 2

  3. 03Your provider classes and filing channels

    Provider-class, clock and channel mapping and the automation boundary

    Week 1

  4. 04Access to relevant APIs, feeds or exports

    Alarm, ticket and mediation assessment, then integration setup

    Week 2

  5. 05Reports you would not want deposed to

    Threshold cases and failure testing

    Week 4

  6. 06What no outage report may conclude

    Completeness scoring, counsel routing, guardrails and filing controls

    Week 3

  7. 07A person authorised to bind the provider

    Authorised-filer workflow, then pilot and production validation

    Weeks 5–6

Nothing else is required

Deployment, documentation and Agent Care handover are ours.

Delivery timeline

Four phases across six weeks

Each band is the honest working time a phase takes, and the fifth is shared because the work itself is.

Phase

W1

W2

W3

W4

W5

W6

  1. DiscoveryW1
  2. BuildW2 – W3
  3. EvaluateW4 – W5
  4. Pilot & LaunchW5 – W6

Week focus

W1Outage reporting discovery, clock mapping and the automation boundary

W2Source integration and the threshold-arithmetic baseline

W3Report assembly, class logic and filing controls

W4Evaluation suite, threshold cases and failure-mode testing

W5Alarm integration, pilot outages and targeted corrections

W6One activation season run under the duty officer, then Agent Care handover

Reading the band
A bar runs only across the weeks its own work is named in. The fifth week doubles because two phases share it.
At the end of W6
When the outage record validates, Agent Care takes the agent on.
Duration
Six-week plan shown · typical delivery 4–6 weeks depending on scope confirmed in discovery.

Next step · Telecom AI agent

Build the automated outage-report trigger a 2024 consent decree promised.

Show us how a fault reaches you today and who deposes on the Final Report. That deposition has to survive a read-back against the alarm log months later, on a clock that started at discovery. A 2024 consent decree ran on a notification filed late and maintenance never reported.

Typical delivery
4–6 weeks
Deployment
Your alarm and NOC stack
Deposed on oath
Class-bound
After launch
Agent Care available

Nestack Agents · outage reporting

AGT-TL-19 · Agent Care available after launch

Build an outage reporting agent

Four questions so the call starts from your actual setup — then pick a time that suits you.

About you
Your outages

No obligation. We’ll map the workflow, name the automation boundary and tell you if an agent is the wrong answer.