Sec 01 · OverviewManaged AI Agent Operations · Transportation & Logistics
Your transportation and logistics AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your customers and carriers, dispatch and tracking, and paperwork and compliance. We watch every run, from freight quoting and load matching to customs documentation, so a fraudulent carrier or a wrong customs entry is caught before it becomes a service or compliance failure.
- Failure modes catalogued
- 160
- Agent playbooks
- 17
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 17 transportation and logistics agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Assemble a rate quote from named sources, bound it with a validity window and sanity limits, and hold it for the person authorised to commit the brokerage — a sent quote can bind.
Open Freight-quoting assistants7 failure modes
Gather the entry data set from your shipping documents, carry each field with the source it came from, and hand the prepared package to a licensed customs broker, who decides and files.
Open Customs-documentation agents7 failure modes
Place check calls that open with who is calling, that it is an AI and that the line is recorded — with a consent record on file first, and a person on request.
Open Carrier voice agents — check calls & tracking7 failure modes
Counter inside authority limits you set, on your own data only, and stop at acceptance — because a rate confirmation your agent sends is a contract your firm is held to.
Open Autonomous rate-negotiation agents7 failure modes
Shortlist carriers against your own written qualification standard, attach the evidence, and hold the tender for a named person — selecting the carrier is now the act that gets sued.
Open Load-matching & tender agents7 failure modes
Book against the capacity a site has, record the slots offered and the ones refused, and hold the confirmation for the person who owns the door — no rule governs any of this.
Open Appointment & dock-scheduling agents7 failure modes
Pull the authority, insurance and registration facts, run the out-of-band callback a spoofed email thread cannot survive, and assemble an evidence pack — a named person at the brokerage selects the carrier.
Open Carrier-onboarding & fraud-vetting agents7 failure modes
Carry the age and the source of each position, show silence as silence rather than a last-known point, and leave the exception close and the claim to a named person.
Open Track-and-trace & exception agents7 failure modes
Answer 'where is my order' from the order record itself, disclose that it is AI before anything else, and leave promising a date and granting a remedy to a person.
Open Customer-facing delivery / WISMO chatbots7 failure modes
Audit invoices against the contract, the tariff and the documents, evidence each finding, and leave the dispute and any deduction to a named analyst who checks the contract first.
Open Freight audit, pay & D&D dispute agents7 failure modes
Screen every party named on the movement against the lists you configure, keep the list version behind each result, and stop on a possible match — a named compliance officer decides what clears.
Open Sanctions & denied-party screening agents7 failure modes
Read rate confirmations, bills of lading and invoices into structured records, carry the page each field came from, and never generate, amend or replace the document itself.
Open Freight-document processing agents (rate cons, BOLs, invoices)7 failure modes
Read container codes, plates and visible damage at the gate, check what arithmetic can check, and leave the identity, the interchange receipt and the movement to a gate officer.
Open Yard & gate computer-vision agents7 failure modes
Watch the security itself — which instrument sits on file, which institution holds it, whether that trustee is still eligible — and hold the record for the principal who answers the notice.
Open Broker financial-responsibility agents7 failure modes
Derive each biennial update month from the USDOT number that carries it, hold every jurisdiction distance and fuel line against the trip behind it, and leave the return for the person who signs.
Open Carrier-registration & fuel-tax agents7 failure modes
Split one consumption dataset across the four instruments it answers to — EU MRV, EU ETS, FuelEU Maritime and IMO DCS — each on its own deadline, set by a different body.
Open Vessel-emissions compliance agents7 failure modes
Classify every leg of a journey — bilateral, transit, cabotage or cross-trade — track what each Member State then wants of it, and hold the pack for the transport manager who lodges.
Open EU driver-posting & tachograph agents7 failure modes
Regulatory map
The rules your transportation and logistics agents answer to
Every failure mode in the Transportation & Logistics playbook is mapped to the rule it could breach. These are the 15 regulatory areas we watch, each with its citation.
- 01Hours of service & ELD records49 CFR 395.3 · 49 CFR 395.8 · 49 CFR 395.303 failure modes
- 02Hazardous materials & sanitary transport49 CFR 172.202 · 49 U.S.C. 5124 · 21 CFR 1.9084 failure modes
- 03Customs & trade compliance19 U.S.C. 1484 · 19 U.S.C. 1592 · 19 CFR 142.38 failure modes
- 04Registration, financial responsibility & fuel tax49 U.S.C. 13901 · 49 U.S.C. 13906 · 49 CFR 390.19T9 failure modes
- 05Carrier vetting, BEC & payment fraud18 U.S.C. 1343 · 49 CFR 385.3 · 49 CFR 392.9a9 failure modes
- 06Sanctions & denied-party screening31 CFR 501.601 · 15 CFR 744.11 · OFAC 50 Percent Rule8 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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