Sec 01 · OverviewManaged AI Agent Operations · Sports & Fitness
Your sports and fitness AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your members and fans, athletes and performance, content and revenue, and compliance and integrity. We watch every run, from bookings and training plans to ticket pricing and nutrition guidance, so a wrong answer to a member or a mishandled cancellation is caught before it becomes a member-trust issue.
- Failure modes catalogued
- 166
- Agent playbooks
- 15
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 15 sports and fitness agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Answer joining, booking and billing questions from the terms already on file, book and move class places, and pass a cancellation request straight to the member-services staff who decide what is owed.
Open Member-services & booking agents7 failure modes
Draft training blocks from the schedule, equipment and history already on file, bound progression to limits a coach configured, and hold the plan for the coach of record, who decides what is trained.
Open Training-plan copilots7 failure modes
Answer general nutrition questions from a configured library, suppress the topics that must not be answered at all, and route individualised or clinical questions to a named dietitian.
Open Nutrition-guidance agents7 failure modes
Fill classes and move waitlists on the consent a member has already given, keep junior programmes configured as a separate cohort, and hold promotional sends for the named studio manager.
Open Community & class engagement agents7 failure modes
Score retention risk from the attendance and billing signals you configure, draft save offers against your approved set, and hold each one for the retention manager who decides whether a member is contacted.
Open Member-retention & churn-prediction agents7 failure modes
Answer inbound enquiries, book tours and trials, and follow up only where the consent record allows it — then hand the lead to the named sales rep, who decides what is sold.
Open Lead-conversion & sales-follow-up agents7 failure modes
Detect the moments, cut them to the template configured for that competition, label what the model generated, and hold the queue for the named rights approver, who decides whether anything is published.
Open Automated highlights & content-generation agents7 failure modes
Read demand by event and tier, propose a price move inside the approved band, and hold it for the named pricing manager — who decides whether the price card changes.
Open Dynamic-pricing & ticketing-demand agents7 failure modes
Index the tape, score each clip against the rubric your scouts wrote, and assemble the evidence behind a name — the scout of record still decides which players go forward.
Open Scouting & player-evaluation copilots7 failure modes
Answer matchday, wayfinding and account questions from the sources the venue configures, say it is an agent when a conversation opens, and pass safety, refunds and accessible seating to named venue staff.
Open Fan-engagement & conversational-support agents7 failure modes
Two agents, separately deployed and separately tested: one measures for match officials, the other prices in-play markets inside an operator's approved system, and a person decides in both.
Open Officiating & odds-adjustment agents7 failure modes
Build the deal file behind each agreement — the clock from execution, the payor, the standard in force when it cleared — then hand each signer the pack they attest to.
Open NIL-disclosure & revenue-share agents7 failure modes
Hold the registration and security position behind one state filing — the figure that formula turns on, the trigger that moves it between renewals, and the pack a named owner signs.
Open Health-club registration & bond agents7 failure modes
Map each revenue and expense line to the ledger account behind it, keep the reconciliation between two regimes the NCAA itself says may not match, and hand the president a pack to certify.
Open Athletics financial-disclosure agents7 failure modes
Track the filing windows and the missing dossier elements for athletes in a registered pool, never their locations. It does not file, decide an exemption, assess a result or say a substance is permitted.
Open Anti-doping administration agents7 failure modes
Regulatory map
The rules your sports and fitness agents answer to
Every failure mode in the Sports & Fitness playbook is mapped to the rule it could breach. These are the 16 regulatory areas we watch, each with its citation.
- 01Scope of practice & health boundaryOhio Rev. Code 4755.621 · Tex. Occ. Code 451.001 · Riebe 20158 failure modes
- 02Membership cancellation & auto-renewalROSCA 15 U.S.C. 8403 · N.Y. Gen. Bus. Law 527-a9 failure modes
- 03Minors, safeguarding & crisis escalationCOPPA 16 CFR 312.5 · 34 U.S.C. 20341 · Cal. Bus. & Prof. Code 226025 failure modes
- 04Consumer health data & breachRCW 19.373.010 · 16 CFR 318.2 · 4 CCR 904-3 Rule 6.089 failure modes
- 05Messaging consent & telemarketing47 CFR 64.1200 · 16 CFR 310 · 16 CFR 316.39 failure modes
- 06Advertising, supplements & testimonialsFTC Act 15 U.S.C. 52 · 16 CFR 255.1 · 16 CFR 436.99 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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