Sports & FitnessManaged AI Agents
Sports & Fitness AI Agents,
Monitored for Safety
Nestack Agent Care helps sports and fitness businesses monitor, evaluate, and optimize AI agents used for performance tracking, coaching guidance, scheduling, and member engagement — before small AI errors become safety or member-trust issues.
Scope
Sports & Fitness AI agents we build & manage
Twenty archetypes — from member services and injury-risk forecasting to NIL disclosure, safeguarding evidence and permit files.
Members & fans5
Athletes & performance5
Content & revenue4
Safety & compliance6
Observability
What we make observable
Every sports and fitness agent session is traced across ten layers — what we capture and the evidence we keep.
- Evidence we keepGoalconstraintsapproval requirement
- Evidence we keepSourceversiontimestamprelevancecitation
- Evidence we keepPlanned sequenceactual sequenceworkflow status
- Evidence we keepTask statusresultretryfailure reason
- Evidence we keepTool nameversioninputoutputpermissionresult
- Evidence we keepModel/versioninput/outputtoken usagelatencycost
- Evidence we keepEvaluation typemetricthresholdresult
- Evidence we keepGuardrail targettriggeractionenforcement result
- Evidence we keepReviewerdecisioncorrectionreason
- Evidence we keepOutcome statusbusiness resultlinked trace
Catalog
Failure modes
Filter failure modes by where they occur in the agent lifecycle—from goals and retrieval to tools, evaluations, guardrails and outcomes.
SPT-01Unsafe exercise guidance — cardiac symptoms, injury, contraindications ignoredSEV-1
SPT-02Health-data privacy leaks — conditions, measurements, attendance patternsSEV-1
SPT-03Minor-safety failures — inappropriate interaction contexts, missing safeguarding escalationSEV-1
SPT-04Unsubstantiated supplement / weight-loss claimsSEV-2
SPT-05Membership billing errors — freezes, cancellations, prorationsSEV-2
SPT-06Disordered-exercise reinforcement — encouraging overtraining or extreme restrictionSEV-2
SPT-07Injury-triage under-escalationSEV-1
SPT-08Injection via member messages and reviewsSEV-2
SPT-09Wearable-data misreads — HR zones and recovery metrics driving bad load prescriptionsSEV-2
SPT-10Booking and roster errors — phantom class slots, double-booked instructorsSEV-3
SPT-11Anti-doping misadvice — prohibited substances cleared for competing athletesSEV-1
SPT-12Emergency-information errors — AED locations, pool rules, evacuation stepsSEV-1
SPT-13Scope creep — medical, physio or dietetic advice beyond fitness scopeSEV-2
SPT-14Membership-term misstatement — cooling-off, lock-in, transfer and cancellation rightsSEV-2
SPT-15Activity-summary hallucination — fabricated context and tone-deaf commentary on serious eventsSEV-3
SPT-16Coach sycophancy — agent validates the member’s plan instead of correcting itSEV-2
SPT-17Photo-nutrition mis-estimation — calorie errors and cuisine biasSEV-2
SPT-18Silent prescription gaps — missing progression and rest, outdated protocolsSEV-3
SPT-19Embedded-coach integrity failures — ungrounded chat, no opt-out, support hallucinating settingsSEV-3
SPT-20Score-fixation harm — readiness and sleep-score anxiety (orthosomnia)SEV-3
SPT-21Cross-modality blindness — cardio load ignored in strength programmingSEV-3
SPT-22Bot-gated cancellation obstruction — retention loops block the exitSEV-2
SPT-23Automated lead-nurture spam — messaging without consent or after STOPSEV-2
SPT-24Hallucinated offers — invented discounts, freezes and terms that bind the operatorSEV-2
SPT-25AI-hook subscription dark patterns — trial-to-charge funnelsSEV-3
SPT-26AI-washing — paid insights that restate the dashboardSEV-3
SPT-27Synthetic influencers and fabricated transformation testimonialsSEV-2
SPT-28Churn-score outreach to vulnerable members — win-back messages after illness or lossSEV-3
SPT-29Third-party pricing algorithms optimized against the operatorSEV-2
SPT-30“AI employee” vendor overpromise and tone-deaf auto-repliesSEV-2
SPT-31AI franchise-information misstatement — costs, earnings and FDD termsSEV-2
SPT-32Chat-vendor wiretapping — member chats train third-party AISEV-2
SPT-33Ad-SDK health-data exfiltration and opt-out overrideSEV-1
SPT-34Health inference from attendance and location — consumer-health-data lawsSEV-2
SPT-35Member biometric entry and body-scan features without consentSEV-1
SPT-36Staff biometric attendance monitoring — consent fails under power imbalanceSEV-2
SPT-37Algorithmic shift scheduling — intraday re-optimization cutting paySEV-2
SPT-38Emotion-inference on EU workplace staff — AI Act prohibited practiceSEV-1
SPT-39AI-exclusion insurance gap — no coverage for AI-caused claimsSEV-2
SPT-40Wearable-scored insurance and rewards — discrimination and data reuseSEV-3
SPT-41AI-generated athlete defamation — slang misread as factSEV-2
SPT-42Fabricated or stale fan info — results before kickoff, wrong rosters and pricesSEV-3
SPT-43AI-slop fake sports news — fabricated quotes ingested and repeatedSEV-2
SPT-44Undisclosed AI authorship in club-adjacent mediaSEV-3
SPT-45Algorithmic ticket pricing — surge beyond published maximumsSEV-1
SPT-46Automated officiating handoff gaps — silent disablement and phantom callsSEV-2
SPT-47Deepfake athlete endorsement scamsSEV-1
SPT-48Nonconsensual sexual deepfakes of athletesSEV-1
SPT-49Betting-advice guardrail collapse — responsible-gambling cues diluted over conversationSEV-1
SPT-50Scouting-algorithm bias — elite-pathway players over community talentSEV-2
SPT-51Youth-sports platform privacy — minors’ data and ignored opt-out signalsSEV-2
SPT-52Location-OSINT amplification — AI surfaces member routines and VIP routesSEV-1
SPT-53Activity-data spoofing — defeats AI verification for rewards and leaderboardsSEV-2
SPT-54Cross-tenant RAG leakage — one member’s health data in another’s chatSEV-1
SPT-55AI chat-log backend exposure — coach conversations leakedSEV-1
SPT-56Voice-clone account takeover via support agentsSEV-2
SPT-57Agent tool overreach — refund and credit abuse at scaleSEV-2
SPT-58Coaching-model and RAG poisoning — steered recommendationsSEV-2
SPT-59Denial-of-wallet — token-burning abuse of member chatbotsSEV-3
SPT-60Connected-equipment compromise — physical-safety and surveillance stakesSEV-2
SPT-61Unstaffed-hours AI monitoring as safety theater — missed collapse detectionSEV-1
A · Member-services & booking agents
BG-03Superseded terms read01 · RetrievalSEV-3
BG-04Wrong state's rules applied02 · ReasoningSEV-1
BG-06Save prompt on a cancel path02 · ReasoningSEV-1
BG-02Verification added to cancelling03 · Tool / writeSEV-1
BG-05Billing runs past the request03 · Tool / writeSEV-2
BG-01Request recorded as a hold04 · OutputSEV-2
BG-07Silent policy regression05 · Change / VersionSEV-2
B · Training-plan copilots
TG-03Stale training history01 · RetrievalSEV-3
TG-04Response-based personalisation02 · ReasoningSEV-1
TG-06Ceiling breached on substitution02 · ReasoningSEV-1
TG-02Flagged intake programmed anyway03 · Tool / writeSEV-1
TG-05Symptom read as a training input03 · Tool / writeSEV-2
TG-01Unfamiliar volume spike04 · OutputSEV-2
TG-07Silent progression drift05 · Change / VersionSEV-2
C · Injury-triage assistants
JT-03Stale pathway entry01 · RetrievalSEV-3
JT-04Under-triage02 · ReasoningSEV-1
JT-06Named cause02 · ReasoningSEV-1
JT-02Routed without a person03 · Tool / writeSEV-1
JT-05Duplicate intake03 · Tool / writeSEV-2
JT-01Wrong destination04 · OutputSEV-2
JT-07Silent rule regression05 · Change / VersionSEV-2
D · Nutrition-guidance agents
NU-03Stale referral destination01 · RetrievalSEV-3
NU-04Context-blind correct answer02 · ReasoningSEV-1
NU-06General information individualised02 · ReasoningSEV-1
NU-02Suppressed topic answered03 · Tool / writeSEV-1
NU-05Product named to a tested athlete03 · Tool / writeSEV-2
NU-01Scope line crossed04 · OutputSEV-2
NU-07Silent scope regression05 · Change / VersionSEV-2
E · Community & class engagement agents
KL-03Stale suppression list01 · RetrievalSEV-3
KL-04Purpose misread02 · ReasoningSEV-1
KL-06Companion drift02 · ReasoningSEV-1
KL-02Contact outside the window03 · Tool / writeSEV-1
KL-05Junior contacted directly03 · Tool / writeSEV-2
KL-01Pressure in the wording04 · OutputSEV-2
KL-07Consent state reset05 · Change / VersionSEV-2
F · Member-retention & churn-prediction agents
RV-03Stale attendance feed01 · RetrievalSEV-3
RV-04Health-derived feature02 · ReasoningSEV-1
RV-06Proxy for a protected trait02 · ReasoningSEV-1
RV-02Late suppression03 · Tool / writeSEV-1
RV-05Duplicate save contact03 · Tool / writeSEV-2
RV-01Offer outside the state rules04 · OutputSEV-2
RV-07Silent input-set drift05 · Change / VersionSEV-2
G · Lead-conversion & sales-follow-up agents
LM-03Superseded consent read01 · RetrievalSEV-3
LM-04Vacatur read as consent02 · ReasoningSEV-1
LM-06Opt-out treated as pending02 · ReasoningSEV-1
LM-02Contact outside the window03 · Tool / writeSEV-1
LM-05Reply sent to the wrong lead03 · Tool / writeSEV-2
LM-01Term quoted off the card04 · OutputSEV-2
LM-07Silent outreach regression05 · Change / VersionSEV-2
H · Injury-risk forecasting & load-management copilots
HL-03Unsynced device record01 · RetrievalSEV-3
HL-04Causal reading of a ratio02 · ReasoningSEV-1
HL-06Range built on thin history02 · ReasoningSEV-1
HL-02Flag worded as an instruction03 · Tool / writeSEV-1
HL-05Record crosses the wall03 · Tool / writeSEV-2
HL-01Availability implied04 · OutputSEV-2
HL-07Silent threshold drift05 · Change / VersionSEV-2
I · Automated highlights & content-generation agents
HY-03Stale rights record01 · RetrievalSEV-3
HY-04Wrong moment cut02 · ReasoningSEV-1
HY-06Territory or window breach02 · ReasoningSEV-1
HY-02Unlabelled synthetic output03 · Tool / writeSEV-1
HY-05Uncleared element in frame03 · Tool / writeSEV-2
HY-01Likeness used out of record04 · OutputSEV-2
HY-07Silent template drift05 · Change / VersionSEV-2
J · Dynamic-pricing & ticketing-demand agents
TK-03Stale inventory read01 · RetrievalSEV-3
TK-04Accessible seat re-tiered02 · ReasoningSEV-1
TK-06Competitor-price inference02 · ReasoningSEV-1
TK-02Unrendered surface03 · Tool / writeSEV-1
TK-05Tier moved twice03 · Tool / writeSEV-2
TK-01Total not most prominent04 · OutputSEV-2
TK-07Silent band regression05 · Change / VersionSEV-2
K · Scouting & player-evaluation copilots
SQ-03Misattributed footage01 · RetrievalSEV-3
SQ-04Prohibited inference02 · ReasoningSEV-1
SQ-06Unsupported score02 · ReasoningSEV-1
SQ-02Ordering read as ranking03 · Tool / writeSEV-1
SQ-05Duplicate prospect record03 · Tool / writeSEV-2
SQ-01Selection-bias echo04 · OutputSEV-2
SQ-07Silent rubric regression05 · Change / VersionSEV-2
L · Fan-engagement & conversational-support agents
FE-03Superseded matchday source01 · RetrievalSEV-3
FE-04Accessible seat read as inventory02 · ReasoningSEV-1
FE-06Safety intent read as a query02 · ReasoningSEV-1
FE-02Answer beyond the sources03 · Tool / writeSEV-1
FE-05Reply in the wrong thread03 · Tool / writeSEV-2
FE-01Disclosure missed at the open04 · OutputSEV-2
FE-07Silent escalation regression05 · Change / VersionSEV-2
M · Officiating & odds-adjustment agents
OD-03Superseded definition01 · RetrievalSEV-3
OD-04Certainty overstated02 · ReasoningSEV-1
OD-06Unfiled rule applied02 · ReasoningSEV-1
OD-02Acted without a person03 · Tool / writeSEV-1
OD-05Cross-deployment path03 · Tool / writeSEV-2
OD-01Undetected system state04 · OutputSEV-2
OD-07Silent band regression05 · Change / VersionSEV-2
N · NIL-disclosure & revenue-share agents
HS-03Superseded band01 · RetrievalSEV-3
HS-04Clock started from receipt02 · ReasoningSEV-1
HS-06Payor taken as given02 · ReasoningSEV-1
HS-02Trigger crossing missed03 · Tool / writeSEV-1
HS-05Resubmission overwrites03 · Tool / writeSEV-2
HS-01Cleared, standard unrecorded04 · OutputSEV-2
HS-07Silent threshold regression05 · Change / VersionSEV-2
O · Concussion-clearance record agents
HT-03Stale rule set01 · RetrievalSEV-3
HT-04Wrong provider class taken02 · ReasoningSEV-1
HT-06Deviation dressed as breach02 · ReasoningSEV-1
HT-02Second signature missed03 · Tool / writeSEV-1
HT-05Foreign clearance relied on03 · Tool / writeSEV-2
HT-01Remover not named04 · OutputSEV-2
HT-07Silent register regression05 · Change / VersionSEV-2
P · Health-club registration & bond agents
HU-03Stale formula version01 · RetrievalSEV-3
HU-04Wrong denominator used02 · ReasoningSEV-1
HU-06Vacated rule relied on02 · ReasoningSEV-1
HU-02Trigger never surfaced03 · Tool / writeSEV-1
HU-05Location list mismatched03 · Tool / writeSEV-2
HU-01Unsourced figure filed04 · OutputSEV-2
HU-07Silent matrix regression05 · Change / VersionSEV-2
Q · Safeguarding-report evidence agents
HX-03Stale currency record01 · RetrievalSEV-3
HX-04Single shared countdown02 · ReasoningSEV-1
HX-06Clock started late02 · ReasoningSEV-1
HX-02Destination missed03 · Tool / writeSEV-1
HX-05Fragmented disclosure03 · Tool / writeSEV-2
HX-01Drafted, never sent04 · OutputSEV-2
HX-07Silent clock regression05 · Change / VersionSEV-2
R · Athletics financial-disclosure agents
HZ-03Superseded taxonomy edition01 · RetrievalSEV-3
HZ-04Wrong-regime figure02 · ReasoningSEV-1
HZ-06Unwritten exclusion basis02 · ReasoningSEV-1
HZ-02Waiver threshold crossed03 · Tool / writeSEV-1
HZ-05Prior-year base used03 · Tool / writeSEV-2
HZ-01Unexplained divergence04 · OutputSEV-2
HZ-07Silent taxonomy drift05 · Change / VersionSEV-2
S · Anti-doping administration agents
IA-03Stale pool assignment01 · RetrievalSEV-3
IA-04Notice-date arithmetic02 · ReasoningSEV-1
IA-06Cross-regime mismatch02 · ReasoningSEV-1
IA-02Location content retained03 · Tool / writeSEV-1
IA-05Green on a stale filing03 · Tool / writeSEV-2
IA-01Element passed as present04 · OutputSEV-2
IA-07Silent rule-set drift05 · Change / VersionSEV-2
T · Aquatic-facility permit agents
IB-03Wrong authority named01 · RetrievalSEV-3
IB-04Card clock trusted02 · ReasoningSEV-1
IB-06Plan used before approval02 · ReasoningSEV-1
IB-02Lead time miscounted03 · Tool / writeSEV-1
IB-05Bundled credential03 · Tool / writeSEV-2
IB-01Retention period wrong04 · OutputSEV-2
IB-07Silent register drift05 · Change / VersionSEV-2
Guardrails
Critical guardrails for Sports & fitness agents
Ten controls that hold regardless of prompt, plan or pressure. Open one to see what it protects, what trips it, what the agent is forced to do, who may release it, and what is written to the record.
GR-01No training guidance once red-flag symptoms appearOverride defined
Target
Coaching chat, programme generation and load prescriptions across member-facing fitness surfaces
Trigger
Member mentions chest pain, dizziness, fainting, acute injury or a listed contraindication
Action — enforced
Platform halts programming and forces escalation to a qualified human; agent may share emergency contact steps only
Human override
Head coach resumes programming after a documented clinician clearance is filed
Logged evidencemember id · flagged phrase · escalation ticket id · responder identity · session transcript hash · UTC timestamp
GR-02No cross-member retrieval in any coaching sessionNo override
Target
Health conditions, measurements, wearable streams and attendance records across the member base
Trigger
Retrieval or context assembly references a member id outside the authenticated session scope
Action — enforced
Platform denies the lookup and drops the foreign record; agent may answer only from the verified member’s data
Human override
None — cannot be overridden in session
Logged evidencesession id · authenticated member id · blocked identifier · retrieval query hash · index version · UTC timestamp
GR-03No instruction embedded in member messages or reviews executedNo override
Target
Member messages, class reviews, profile fields and imported wearable notes entering agent context
Trigger
Inbound content contains imperative phrasing, tool syntax or links attempting to steer the agent
Action — enforced
Platform quarantines the content and treats it as inert data; agent may summarise it but never act on it
Human override
None — cannot be overridden in session
Logged evidencemessage id · source surface · matched pattern class · content hash · session id · UTC timestamp
GR-04No health-data export to ad or analytics SDKsOverride defined
Target
Outbound data flows from member profiles, chats and wearables to embedded third-party SDKs
Trigger
A payload containing health signals is addressed to an advertising or analytics endpoint
Action — enforced
Platform blocks the transmission and logs the attempt; agent may use aggregate, de-identified metrics internally only
Human override
Privacy officer whitelists a flow via a data-protection impact assessment record
Logged evidenceflow id · destination endpoint · payload field classes · blocking rule version · DPIA reference · UTC timestamp
GR-05No unsupervised agent interaction with junior membersOverride defined
Target
Chat, coaching and messaging surfaces reachable by members flagged as under eighteen
Trigger
An account flagged as a minor opens or is routed into an agent conversation
Action — enforced
Platform restricts the agent to safeguarding-approved scripts and alerts staff; agent may share class and facility logistics
Human override
Safeguarding lead enables broader scope with guardian consent on file
Logged evidencemember id · age flag source · script set version · staff alert id · guardian consent reference · UTC timestamp
GR-06No substance advice outside the current WADA prohibited listOverride defined
Target
Supplement and medication questions from members flagged as competing or tested athletes
Trigger
Query names a substance and the loaded prohibited-list version is superseded or expired
Action — enforced
Platform refuses clearance statements and pins answers to the dated list; agent may direct athletes to anti-doping bodies
Human override
Performance director publishes an updated list version through the content pipeline
Logged evidencequery id · substance string · list version and effective date · refusal event · referral target · UTC timestamp
GR-07No supplement or weight-loss claim outside approved copyOverride defined
Target
Marketing messages, coach chat replies and testimonial content generated for members and prospects
Trigger
Draft output asserts health, dosage or weight-loss efficacy absent from the approved claims register
Action — enforced
Platform blocks the send and substitutes compliant approved copy; agent may cite registered claims with required disclaimers
Human override
Compliance manager registers new claims with substantiation through legal review
Logged evidencedraft id · claim text · register version · substitution applied · channel · UTC timestamp
GR-08No cancellation request diverted into retention flowsOverride defined
Target
Membership cancellation, freeze and downgrade journeys across chat, app and voice channels
Trigger
Member states a cancellation intent and the flow proposes retention steps before processing
Action — enforced
Platform forces the statutory cancellation path to completion; agent may present one clearly declinable retention offer
Human override
Membership operations manager amends the journey via change control with legal sign-off
Logged evidencemember id · intent detection id · flow version · completion status · offer shown flag · UTC timestamp
GR-09No AED or evacuation directions from unverified sourcesOverride defined
Target
Emergency answers covering AED locations, pool rules and evacuation routes per facility
Trigger
An emergency-information query resolves to content outside the facility’s verified safety corpus
Action — enforced
Platform blocks generation and serves the verified safety sheet verbatim; agent may add staff contact directions
Human override
Facility manager updates the safety corpus after a walkthrough audit
Logged evidencequery id · facility id · corpus version · served document hash · blocked draft hash · UTC timestamp
GR-10No biometric enrolment without recorded consentOverride defined
Target
Facial entry, fingerprint access and body-scan features for members and staff
Trigger
An enrolment or scan is initiated with no valid consent record for that individual
Action — enforced
Platform blocks capture and offers a non-biometric alternative; agent may explain the consent process and alternatives
Human override
Privacy officer validates a fresh consent record captured through the enrolment app
Logged evidenceindividual id · feature type · consent record id and date · block event · alternative offered · UTC timestamp
Oversight
Human review — triggers, decisions and evidence
When a defined risk trigger fires, the affected action is routed to a named reviewer. Every decision is recorded with its correction, escalation and final outcome for full traceability.
- ConfidenceLow-confidence injury triage
- Financial impactMembership billing change
- Identity / change riskMinor or guardian record
- Irreversible actionCancellation or refund action
- Policy riskMedical-scope or doping flag
- Safety controlGuardrail override
- Quality failureFailed critical evaluation
- Revieweridentity + role
- Decisionapprove / reject / amend
- Correctionwhat changed
- Escalationwho, why and severity
- Final outcomereleased / blocked / returned for rework
7 triggers · any one halts the agent
1 record · 5 fields, every time
Compliance
Regulatory mapping
- 01 Goal
- 02 Retrieval
- 03 Workflow
- 04 Task
- 05 Tool
- 06 LLM
- 07 Evaluation
- 08 Guardrail
- 09 Human review
- 10 Outcome
Scope of practice & health boundary
Athletic-training diagnosis excludes medical diagnosis, athletic training runs under physician direction, and screening signs or symptoms route to clearance, not a plan; an agent naming a cause or programming a flagged intake is unlicensed practice.
Ohio Rev. Code 4755.621 · Tex. Occ. Code 451.001 · Riebe 2015
Lifecycle layer:04 Task · 06 LLM · 08 Guardrail · 10 Outcome
- SPT-01
- SPT-06
- SPT-07
- SPT-13
- SPT-16
- TG-02
- TG-06
- JT-06
- NU-06
Evaluations
Baseline evaluation suite — in detail
Baseline evaluations are completed during onboarding and repeated based on the selected plan. Agents that fail critical checks remain restricted until they pass re-testing.
- Detailed case sets
- 40
- Failure modes covered
- 61
- Retired & rotated / quarter
- 10%
- Audit-ready scorecard
- Monthly
Output evaluation1 suite · 60 cases
150 casesMedical-boundary escalationcatches SPT-01 · SPT-07
60 casesMinor-safeguardingcatches SPT-03
60 casesClaim substantiationcatches SPT-04
80 casesBilling accuracycatches SPT-05
60 casesWellbeing-tone rubriccatches SPT-06
40 patternsInjection suitecatches SPT-08
60 casesWearable-interpretation setcatches SPT-09
50 casesBooking-integrity setcatches SPT-10
50 casesProhibited-list setcatches SPT-11
50 casesEmergency-info groundingcatches SPT-12
60 casesScope-boundary setcatches SPT-13
50 casesMembership-terms setcatches SPT-14
55 casesHealth-data boundary probescatches SPT-02
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Domain-expert review
Client-designated subject-matter experts review evaluation criteria, pass thresholds and industry-specific risks before baseline approval.
Test-case rotation
Evaluation cases are refreshed regularly to reduce memorisation, limit overfitting and maintain meaningful performance measurement.
Scorecard integration
Scorecards compare results with the approved baseline, show performance trends and flag material declines for review and escalation.
Client-specific extensions
Where included in scope, evaluations may be expanded using approved incidents, workflows, policies, data patterns and industry-specific risks.
Monitoring
Change-aware monitoring
When agent performance changes, Nestack correlates the shift with changes to the agent, prompt, model, tools, knowledge base, guardrails and evaluation suite.
- Week 1 · 98.5%
- Week 2 · 98.4%
- Week 3 · 98.6%
- Week 4 · 98.5%
- Week 5 · 98.7%
- Week 6 · 98.5%
- Week 7 · 98.6%
- Week 8 · 93.5%
- Week 9 · 93.3%
- Week 10 · 98.5%
- Week 11 · 98.6%
- Week 12 · 98.7%
Week readouthover or select
Week 8of 12
- 05Knowledge-basekb 2026.07
93.5%Safe-advice rate
- 7 layers stamped on every run · 12-week window
- Catches SPT-18 · outdated protocols in prescriptions
Something missing?
Don’t see your agent’s issue here?
Every AI environment is different. Share what you’re seeing, and we’ll review the behaviour, assess the risk and recommend the evaluations or controls that may help.
No commitment. Even if you never become a client, we’ll tell you what we think is happening.
Process
Universal incident runbook
Severity is assigned based on business impact, customer harm, data exposure, operational disruption and overall scope.
- SEV-1 Critical
- SEV-2 Major
- SEV-3 Moderate
- SEV-4 Minor
Automated monitoring or human review identifies unusual behaviour. Alerts are recorded and routed according to severity.
Outcomes
Not just that it ran.
What it delivered.
Observability shows the agent ran. It can’t show the session was safe or what the work cost. Where outcome data exists, we trace each result to its session — and a named reviewer signs off the month.
- Issued
- Monthly, per engagement
- Traced
- Every figure to its session
- Signed
- By your engagement reviewer
- Used for
- Client reporting, partner review, the AgentOps scorecard
Nestack AgentOps
Sports & fitness fleet · monthly statement
- Member enquiry resolved9,340
- Programme adjustment issued4,180
- Billing change applied1,260
- Injury triage escalated140
- Site safety checks completed62 of 62
- Workflows delivered14,920
- Outcome success rate98.1%
- Human correction required283 · 1.9%
Every figure linked to its source trace · exportable for review and audit support
Cost control
Keep sports & fitness AI agent costs under control
Token spend is monitored, optimised and reported as part of Agent Care — and savings never come at the expense of quality, because every change is verified against your evaluation baseline.
We review token spend by agent, workflow, model, and session so you can understand where AI costs are coming from.
Running sports & fitness AI agents in production?
Get a free assessment of one agent. We’ll review its behaviour, run a baseline evaluation and highlight potential risks and performance gaps.
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