Sec 01 · OverviewManaged AI Agent Operations · Automotive
Your automotive AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your sales and service, warranty and finance, and connected-vehicle compliance. We watch every run, from service scheduling to warranty triage, so a wrong quote or a mishandled warranty claim is caught before it reaches a customer or a regulator.
- Failure modes catalogued
- 124
- Agent playbooks
- 12
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 12 automotive agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Draft the reply, pull the vehicle, deal and repair-order history, and set out what the advisor should ask next — with prices, coverage and repair authorisation left to the person who sends it.
Open Dealership sales & service copilots7 failure modes
Read the repair order, the technician's story, the parts used and the coverage in force, then assemble a claim file — the operation stays the manufacturer's and an administrator submits it.
Open Warranty-claim triage agents7 failure modes
Explain why an alert fired, why a feature stopped and why a command failed — from the vehicle's own record, with entitlement, consent and everything that reaches the car held by a named person.
Open Connected-car / telematics support agents7 failure modes
Map the request to the operations your shop books, read the roster, the bays, the parts and the loaners, then hold a slot — the promised time stays with your service advisor.
Open Service-scheduling agents7 failure modes
Build the follow-up list from the consent record, hold every number a check cannot clear and draft from approved wording — your BDC manager owns the campaign and any figure comes from a person.
Open Outbound BDC & follow-up agents7 failure modes
Assemble the condition, battery-health, warranty and recall evidence on a used EV and draft the listing — with the value, the range claim and the decision to publish left to a named person.
Open Used-EV appraisal & listing agents7 failure modes
Assemble the title, registration and tax package for a delivered vehicle, track the clock the selling state actually runs, and flag what is missing before your title clerk signs anything.
Open Titling, registration & tax-compliance agents7 failure modes
Assemble the deal jacket, test it against the rules in force for that state and that deal type, and track the notice clocks. The F&I manager signs, sends and decides.
Open F&I compliance agents7 failure modes
Assemble the CSMS, SUMS and supply-chain evidence each approval and declaration rests on, track the renewal and filing clocks, and hold the file for the officer who signs it under oath.
Open Vehicle cybersecurity & software-update agents7 failure modes
Assemble the qualifying repair orders your state's retail-rate submission rests on, run the manufacturer's response clock to the deemed-approval date, and hold the package for the director who certifies it.
Open Warranty retail-rate & chargeback-defence agents7 failure modes
Maintain the per-identity, per-purpose consent record behind the data your vehicles collect, assemble what a deletion or opt-out request rests on, and hold the response for the privacy officer who answers for it.
Open Vehicle data-privacy & consent agents7 failure modes
Reconcile the lender's outstanding VIN schedule against the inventory of record, age each unit to its own curtailment date, and evidence each variance before your controller signs the certification the guaranty stands behind.
Open Floorplan & inventory-audit agents7 failure modes
Regulatory map
The rules your automotive agents answer to
Every failure mode in the Automotive playbook is mapped to the rule it could breach. These are the 15 regulatory areas we watch, each with its citation.
- 01Safety recalls & defect reporting49 U.S.C. 30118(c) · 49 CFR parts 573 and 5773 failure modes
- 02Consumer law — claims that bind the dealerFTC Act §5 · Deception Policy Statement (1983) · Advertising Substantiation Statement (1984)4 failure modes
- 03Deceptive pricing, advertising & credit termsCARS Rule withdrawn 12 Feb 2026 (FR doc 2026-02866) · Regulation Z 12 CFR 1026.24 and 1026.177 failure modes
- 04Outbound contact (TCPA / TSR)FCC 24-17 (2 Feb 2024) · 47 CFR 64.1200 · 16 CFR 310.57 failure modes
- 05Bot & AI disclosureCal. Bus. & Prof. Code 17941 · Utah SB 226 (2025)1 failure mode
- 06Fair lending & adverse actionECOA 15 U.S.C. 1691(d)(3) · Regulation B 12 CFR 1002.96 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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