Automotive AI Agents,
Monitored for Precision

1. Target

   Service check-in, pre-delivery and vehicle-history responses that clear a vehicle for sale or release

2. Trigger

   VIN lookup shows an open recall yet the draft clears the vehicle

3. Action — enforced

   Block the clear-for-release and surface the open recall; agent may schedule the recall remedy

4. Human override

   Released only by the service manager after the recall remedy is recorded as complete

Logged evidenceVIN · recall campaign id · recall status · manager identity · timestamp

1. Target

   Repair-procedure, torque, fluid and diagnostic answers issued to technicians and service advisers

2. Trigger

   A repair value or procedure is asserted without a matching OEM specification source

3. Action — enforced

   Block the guidance and require an OEM citation; agent may return the verified figure or procedure

4. Human override

   Released only by the master technician after confirming the OEM source and revision

Logged evidencevehicle model · specification id · OEM source revision · technician identity · timestamp

1. Target

   Electric-vehicle service, charging and battery-handling guidance touching high-voltage systems

2. Trigger

   Guidance skips high-voltage isolation, PPE or thermal-runaway safeguards for EV work

3. Action — enforced

   Refuse the unsafe step and enforce the isolation procedure; agent may direct to a qualified HV technician

4. Human override

   Released only by a certified HV technician confirming the isolation and safety procedure

Logged evidencevehicle model · HV system · refused step · isolation procedure ref · technician identity · timestamp

1. Target

   Post-repair sign-off for vehicles whose ADAS sensors require recalibration after the work

2. Trigger

   A repair affecting ADAS sensors is signed off without a completed recalibration record

3. Action — enforced

   Hold the sign-off and require recalibration; agent may schedule the calibration and document the result

4. Human override

   Released only by the master technician after the ADAS recalibration is recorded complete

Logged evidenceVIN · affected ADAS system · calibration status · technician identity · timestamp

1. Target

   Telematics, location, driver-behaviour and account data scoped to the current verified owner

2. Trigger

   A request would expose a prior owner data or another owner telematics and location

3. Action — enforced

   Deny the access and enforce owner-scoped data; agent continues only within the verified owner boundary

4. Human override

   None — cannot be overridden in session

Logged evidencerequesting identity · vehicle id · owner-of-record · denied data class · timestamp

1. Target

   Service notes, uploaded documents, work orders and any customer-supplied text the agent ingests

2. Trigger

   Ingested notes or documents contain directives or tool calls attempting to steer the agent

3. Action — enforced

   Treat the content as data only and refuse the embedded instruction; the requested service task continues

4. Human override

   None — cannot be overridden in session

Logged evidencedocument id · detected instruction · source · content hash · timestamp

1. Target

   Parts, tyre and towing recommendations for airbags, inflators, load ratings and payload limits

2. Trigger

   A recommendation sources a counterfeit or salvage safety part or an under-rated tyre or capacity

3. Action — enforced

   Block the recommendation and flag the safety risk; agent may propose a rated OEM-equivalent part

4. Human override

   Released only by the master technician confirming the part rating and provenance

Logged evidencepart number · source · safety rating · provenance check · technician identity · timestamp

1. Target

   Finance and insurance rate quotes, add-on offers and lender-routing decisions in the sales flow

2. Trigger

   Suggested rates, add-ons or lender routing show disparity across a protected class

3. Action — enforced

   Block the routing and require a fair-lending review; agent may present rate-sheet options without disparity

4. Human override

   Released only by the compliance officer after a fair-lending disparity review clears the routing

Logged evidenceapplicant id · suggested rate · add-ons · disparity metric · officer identity · timestamp

1. Target

   Vehicle-release approvals, wire transfers and remote-command actions triggered by voice or phone requests

2. Trigger

   A voice or phone request authorises a release, wire or remote command without verified identity

3. Action — enforced

   Deny the action and require out-of-band identity verification; agent may proceed once identity is confirmed

4. Human override

   Released only by the branch manager after out-of-band verification of the requester identity

Logged evidencerequest channel · claimed identity · verification result · requested action · manager identity · timestamp

1. Target

   Customer-facing chat and messaging that could state prices, policies, offers or guarantees

2. Trigger

   The agent states a price, policy, free repair or guarantee not in the approved source

3. Action — enforced

   Block the statement and cite approved terms only; agent may quote from the sanctioned policy source

4. Human override

   Released only by the sales manager confirming the commitment against approved dealer policy

Logged evidencesession id · drafted statement · approved source ref · manager identity · timestamp