Sec 01 · OverviewManaged AI Agent Operations · Electronics
Your electronics AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your support and service, sales, design and supply, and regulatory compliance. We watch every run, from technical support to warranty and RMA triage, so a wrong firmware instruction or a wrong compatibility answer is caught before it reaches a customer or a device.
- Failure modes catalogued
- 160
- Agent playbooks
- 18
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 18 electronics agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Answer product questions from the documentation you already publish, gather symptoms into a diagnosis a person can read, and route anything carrying a safety signal to the named engineer who owns it.
Open Technical-support agents7 failure modes
Assemble the claim, read it against the warranty terms configured for that market, and hand a named adjudicator the finished file — because refusing a claim is that person's decision, not the agent's.
Open Warranty / RMA triage agents7 failure modes
Answer parameter and compatibility questions from the datasheet revision on file, cite that revision on the face of the answer, and hold it for the named applications engineer, who decides what is said.
Open Spec & compatibility assistants7 failure modes
Say which build a device takes and in what order, echo the published support notice word for word, and hold any release to a fleet for a named firmware engineer.
Open Firmware-update guidance agents7 failure modes
Assemble quotes from your own price, lead-time and availability data, disclose the terms that travel with each line, and hold the quote for the named approver who decides whether it is issued.
Open B2B quoting copilots7 failure modes
Recommend from the attributes in your catalogue, hold to the review and disclosure rules you configured, and put a purchase to the shopper as its own authorisation the merchant can produce later.
Open Commerce & shopping agents7 failure modes
Answer on the device inside a configured capture scope, disclose that it is an AI system at first interaction, and hold anything outside that scope for the named product owner, who decides.
Open Device-embedded assistants7 failure modes
Rank assets by what the instrumented channels actually show, assemble the evidence behind each flag, and hold every dispatch and regime change for the named reliability engineer who owns the asset.
Open Field-service & PdM agents7 failure modes
Draft RTL, constraints and review notes against the repository the querying engineer is authorised to reach, and hold anything touching a safety-related item for the named engineer who owns it.
Open Design / EDA copilots7 failure modes
Shortlist parts and suppliers from your own sources, name the distribution path behind each candidate, and hold every alternate part for the named buyer who decides whether it is ordered.
Open Procurement & sourcing agents7 failure modes
Read ATE and AOI results with the measurement uncertainty they carry, group defects and surface drift against the limits your engineers set, and assemble the pack for the named quality engineer, who decides.
Open Manufacturing & test agents7 failure modes
Draft the Article 14 report from evidence already assembled — the exploitation proof, the models still in the field, the date a fix became available — and leave the trigger to a named person.
Open CRA vulnerability-reporting agents7 failure modes
Carry the authorization file per model — the grant, the test lab, the responsible party, the US agent — and watch the lists that can re-open a certification already signed.
Open Equipment-authorization & covered-list agents7 failure modes
Carry one file per model per market — the certificate, the representative named on it, the standards edition behind it — and raise the renewal while a named person still has time to file.
Open Type-approval & market-access agents7 failure modes
Record why a part is classified the way it is — the parameters read, the technical note relied on, the date and the person — and leave the determination to a named classifier.
Open Export-classification & licence agents7 failure modes
Reconcile the weight behind a return against the system it came from — one file per brand per jurisdiction, each register on its own clock — and leave certification to a named person.
Open EEE producer-registration & return agents7 failure modes
Measure each part order against the window Reg. (EU) 2023/1670 owed on the day it arrived, five working days and later ten, and leave the price and the impossibility call to a named person.
Open Repair-obligation & parts-availability agents7 failure modes
Chase the declaration down the tiers it has to cross — the smelter behind each part, who answered and who went quiet — and leave the Form SD to the officer who signs it.
Open Conflict-minerals Form SD agents7 failure modes
Regulatory map
The rules your electronics agents answer to
Every failure mode in the Electronics playbook is mapped to the rule it could breach. These are the 16 regulatory areas we watch, each with its citation.
- 01Product safety & repair guidance16 CFR 1115.4 · 21 CFR 1040.10(f)(2) · 16 CFR 1115.14(e)9 failure modes
- 02Lithium batteries & hazmat shipping49 CFR 173.185(f) · 49 CFR 173.22(a) · 49 CFR 171.7(a)2 failure modes
- 03Warranty & consumer guarantees16 CFR 701.3 and 703.5(c) · Directive (EU) 2019/771 art. 17(2) · Cal. Civ. Code 1793.2(d)(1)9 failure modes
- 04Bot commitments, AI disclosure & deceptive claimsFTC Act §5 (Operation AI Comply) · 16 CFR 255.2(d) · AI Act 2024/1689 art. 50(1)9 failure modes
- 05Commerce: pricing, payments & subscriptionsROSCA, 15 U.S.C. 8403 · Payment Services Regulations 2017 reg. 67(1) · Directive 2011/83/EU art. 6(1)(ea)9 failure modes
- 06Customer data, breach & vulnerability reportingImplementing Reg. (EU) 2024/2690 art. 3 · Form 8-K Item 1.05 · 47 CFR 64.2011(d)9 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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