Sec 01 · OverviewManaged AI Agent Operations · Energy, Utilities & Environment
Your energy and utilities AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your customers and markets, regulatory filings, and emissions and sustainability reporting. We watch every run, from billing support to trading and bidding, so a wrong bill or a late filing is caught before it becomes a customer or compliance issue.
- Failure modes catalogued
- 86
- Agent playbooks
- 7
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 7 energy and utilities agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Retrieve the bill and the filed tariff sheet that priced it, explain the charge against that sheet, surface the escalation route, and leave the arrangement itself to a billing adviser.
Open Billing & tariff support agents7 failure modes
Assemble reporting packages from your systems of record, bind each figure back to the record it came from, and hold the package for the named officer who decides whether anything is filed.
Open Compliance-reporting assistants7 failure modes
Assemble each disclosure figure with the source record and method behind it, apply the framework mapping you have configured, and hold the workpaper for the named preparer, who decides what is published.
Open Sustainability-reporting copilots7 failure modes
Build bids in power and gas from your own positions and forecasts, record why each order exists, check it against your configured limits — and hold it for an authorised trader to release.
Open Trading & bidding agents7 failure modes
Carry the evidence each CIP interval consumes — the patch date, the evaluation, the baseline, the quarterly access check — and hold it for the CIP Senior Manager named under CIP-003-9 R3.
Open NERC CIP compliance-evidence agents7 failure modes
Reconcile each reported figure back to the ledger account it was drawn from, run the six due dates and the taxonomy version in parallel, and hold the form for the officer who certifies.
Open FERC forms & EQR filing agents7 failure modes
Trace every reported figure back to the meter, monitor or invoice behind it, with the factor version it used, and hold the report for the designated representative who certifies under penalty of law.
Open Emissions data-certification agents7 failure modes
Regulatory map
The rules your energy and utilities agents answer to
Every failure mode in the Energy, Utilities & Environment playbook is mapped to the rule it could breach. These are the 15 regulatory areas we watch, each with its citation.
- 01Life safety & outage communications49 CFR 192.615(a) · 10 CFR 205.351–.352 · SI 2015/699 reg 73 failure modes
- 02OT actuation & operating instructionsNERC TOP-001-5 · NERC COM-002-4 · NERC PER-003-23 failure modes
- 03Critical-infrastructure data & supply chain18 CFR 388.113 · 18 CFR 358.6 · NERC CIP-013-26 failure modes
- 04Market manipulation & algorithmic trading18 CFR 1c.2 · Regulation (EU) 2024/1106 art 5a · Delegated Regulation (EU) 2016/5228 failure modes
- 05Vulnerable customers, disputes & equal treatmentEquality Act 2010 s.29 · 15 U.S.C. 1691(a) · N.Y. Public Service Law s.66(21)7 failure modes
- 06Drinking-water compliance40 CFR 141.900 · 40 CFR 141.28(a) · 40 CFR 141.6202 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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