Call Center Analytics:
If you want to offer a better customer experience and improve customer engagement, you need to take an integrated approach to changing up contact center operations.
Nestack has been working on NLP (Natural language Processing) for many years to provide automated solution and with the help of Big data and AI or Data Scientist are pretty successful to find and solution which will bring help from your old recording that are collected in beginning of every call saying “Your call may be recorded for training and quality purpose”. These will help you to find customer emotion, age and calculate success of age related campaigns to a particular agent.If you want to offer a better customer experience and improve customer engagement, you need to take an integrated approach that we are providing. This can involve using customer transaction and demographic data, social media data, external data, and recordings.
The Nestack offshore development center has the perfect team with a wealth of experience working with customers all over the world. Leveraging statistics, data mining, consulting, text analytics methods, and research, Nestack will custom-design a solution that works for you, with the help of Nestack, you can use data-driven analytics solutions that work for your business to stay on top of developments in your industry.
Clients trust Nestack to provide fantastic customer impact. When it's time to hire an outsource partner to manage your contact center analytics, choose Nestack and get the best partner possible.