Sec 01 · OverviewManaged AI Agent Operations · Telecom
Your telecom AI agents,
run like production systems.
Nestack Agent Care operates the AI agents behind your customers and retail, network and field, revenue and risk, and regulatory filings. We watch every run, from support and number porting to provisioning and outage communication, so a fraudulent SIM swap or a wrong bill is caught before it becomes an outage, security, or compliance issue.
- Failure modes catalogued
- 183
- Agent playbooks
- 21
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
PlaybooksSection 02
Pick your agent
Choose from 21 telecom agent playbooks to see what each agent does, where it can fail, and how we keep it reliable, compliant, secure, and production-ready.
Answer account, service and billing questions from the records your carrier already holds, run the authentication challenge your policy configures, and hold anything chargeable — or any call detail — for a named adviser.
Open Customer-support agents7 failure modes
Check the consent basis, compare published rate plans, upgrades and add-ons, surface the broadband label alongside the offer, and hold the recommendation for the named adviser, who decides whether anything changes.
Open Plan-recommendation assistants7 failure modes
Collect the standard fields for a port in or out, run the configured checks, and hold — a provisioning person decides anything that would delay the port, and the one-business-day clock keeps running.
Open Onboarding & number-porting agents7 failure modes
Assemble outage notices from confirmed incident evidence, track the notification clocks that run from discovery, and hold each notice for the duty officer, who decides what is released and when.
Open Outage-communication agents7 failure modes
Prompt store advisors from the terms your business has already published, attach the restrictions that qualify each claim, and stop at the point where the customer has to authorise anything billable.
Open Retail-store frontline copilots7 failure modes
Assemble an activation or an eSIM profile transfer from the identity evidence your market requires, run the configured checks, and hold — a provisioning person decides whether the profile moves.
Open Provisioning & activation agents (incl. eSIM lifecycle)7 failure modes
Correlate alarms and telemetry into one incident, rank the hypotheses that could explain it with the evidence behind each, and leave the declaration of cause to the named duty engineer.
Open NOC incident & root-cause copilots7 failure modes
Build the day's schedule from the skills, hazards and agreement rules already on record, surface what the record does not clear, and hold the job for the supervisor who releases it.
Open Field-technician dispatch & support copilots7 failure modes
Score churn risk from the signals you configure, select a save offer from your approved set, and hold the case for the named retention adviser, with the cancellation route open throughout.
Open Retention-offer copilots7 failure modes
Reconcile rating, mediation and billing records, assemble each discrepancy with the evidence behind it, and hold every case for the named assurance analyst, who decides whether a bill moves at all.
Open Billing & revenue-assurance reconciliation agents7 failure modes
Assemble the arrears position, offer an arrangement from your approved set, keep contact inside the rules configured for the account's state, and hold suspension, restoration and hardship for a named collections adviser.
Open Collections & payment-arrangement agents7 failure modes
Score a SIM change, port-out or account request against the challenge set your officer certified, hold what fails and route it — a fraud analyst decides whether any number is locked.
Open Fraud & SIM-swap triage agents7 failure modes
Assemble enterprise proposals and RFP responses from answers the business has already approved, mark the places where no approved source exists, and hold each draft for the named owner who commits it.
Open Enterprise-sales & RFP-response copilots7 failure modes
Reconcile a partner's records against the agreement you signed, assemble the evidence behind each discrepancy, and surface every configured dispute window with the time left — a named settlement manager decides what is filed.
Open Wholesale & partner settlement/dispute agents7 failure modes
Put the evidence behind the annual 47 CFR 64.2009(e) certificate where an officer can read it — the procedures as configured, the complaints, the data-broker actions — and let that officer sign.
Open CPNI certification agents7 failure modes
Track what the standing Robocall Mitigation Database filing still claims — the steps as operated, the upstream accounts, the traceback answers — and start the update clock when one of them moves.
Open Robocall-mitigation certification agents7 failure modes
Trace each Form 499 line back to the system that produced it, hold the reasoning behind the projection an officer swears to, and watch the revision window that closes in one direction only.
Open Universal-service contribution agents7 failure modes
Pin each availability claim to the fabric version, the serving element and the model behind it, then hold two evidence packs — one for the certifying officer, one for the qualified engineer.
Open Broadband data-collection agents7 failure modes
Reconcile the coverage claim against what the network actually reaches, hold the grant date and the service rule beside it, and leave the notification to the person authorised to sign.
Open Spectrum build-out & licence agents7 failure modes
Track the plan against the organisation it actually describes — who holds the named role, whether the round-the-clock route answers, what the retention period says — and start the 90-day clock.
Open Lawful-intercept records agents7 failure modes
Run one discovery into two notifications — the UK three-hour Ofcom expectation and the EU twenty-four-hour early warning — and leave every notification to a named person.
Open Telecom security-duty agents7 failure modes
Regulatory map
The rules your telecom agents answer to
Every failure mode in the Telecom playbook is mapped to the rule it could breach. These are the 16 regulatory areas we watch, each with its citation.
- 01SIM swap & account authentication47 CFR 64.2010 · 47 CFR 52.37 · NIST SP 800-63B9 failure modes
- 02CPNI, location data & breach47 U.S.C. 222 · 47 CFR 64.2005 · 47 CFR 64.20119 failure modes
- 03Robocalls, AI voice & consent47 U.S.C. 227(b) · 47 CFR 64.1200 · Cal. B&P Code 179417 failure modes
- 04Emergency calling & network resilience47 CFR 9.19 · 47 CFR 9.16 · 47 CFR 4.55 failure modes
- 05Outage reporting47 CFR 4.9 · 47 CFR 4.7 · 47 CFR 4.187 failure modes
- 06Truth-in-billing, labels & rates47 CFR 64.2401 · 47 CFR 8.1 · 47 U.S.C. 203(c)9 failure modes
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
Agent incident response
Applies: SEV-1 / SEV-2 / SEV-3
DetectEP-1
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
ContainEP-2Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
DiagnoseEP-3
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
RemediateEP-4
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
NotifyEP-5
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
LearnEP-6
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
Agent Care
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