Solution Overview
Nestack built an efficient complaint monitoring system which allows a business to fully manage complaints and respond in an effective manner. The system can find minor and complex calls from customers, allowing the business to monitor and manage each complaint lodged against them. It can track the status of each complaint to check whether it has been responded to, resolved, or followed up with necessary actions.
Challenges
The client had problems in managing simple as well as complicated customer complaint issues. The existing system also failed to support communication, track the status of the complaints or analyze consumer preferences trends. Therefore, the company required an appropriate way to manage the issue of the customers and enhance the organisation’s performance.
Key Features
It can also manage incoming communications to identify new complaints and respond in a timely and pleasant manner. It offers resolution options so that even new employees can respond meaningfully to complaints, and can generate reports to show the business which areas or customers may be generating negative reviews from customers. Built in Java, this complaint monitoring system is a fantastic example of Nestack’s modern, efficient approach to systems development.
Technology Stack
- Environment: Core Java, J2EE, JDBC, JSP, Servlets, Struts, Hibernate, JavaScript
- Database: SQL Server
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