Nestack developed a high-quality live chat system to enable online interactions across various channels. Every channel provided specific advantages and was designed to take into account how complex the enquiry is, how many users are in the queue, and how many agents are available to chat with users. The Nestack client can use this live chat system to offer real-time, round-the-clock, helpful assistance to customers with smooth web-to-voice transfer and click-to-talk functionality.
There is also the potential to include functionality showing users how long the queue is, what their expected wait time should be, and to thank them for waiting. Live chat system also makes it possible to track lead conversions so the business can see how their live chat services translate into sales. It can also provide feedback surveys to customers, making it easy to visualize where there may be room for improvement. This also makes it possible to see which live chat staff are performing well and which could improve their communication skills.
Nestack are a highly experienced Java application development company. We employ many highly qualified Java engineers who can work with cutting-edge technology to offer clients the most efficient solutions, whether the request is super simple or highly complex.